Wills Group · 2 weeks ago
Guest Experience Supervisor
Midlothian, Virginia
Full-time
Onsite
Entry Level
$18/hr - $22.50/hr
1+ years expWills Group, through its division Dash In, is a Great Place to Work Certified™ and recognized among Fortune's Best Workplaces in Retail™. They are looking for a Guest Experience Supervisor to lead a team dedicated to providing outstanding guest experiences and ensuring smooth front-of-house operations.
Consumer Services
Responsibilities
Collaborate with the Guest Experience Manager and Store Manager to build and train a high-performing team of retail associates
Ensure smooth front-of-house operations and provide your team with the tools and resources to deliver outstanding guest experiences
Proactively interact with guests, addressing their questions and concerns promptly
Support associates in meeting guest needs efficiently, maintaining a "no wait" experience
Monitor customer flow and open registers as needed to ensure seamless service
Uphold Dash In Brand Standards, ensuring high levels of guest engagement, cleanliness, safety, and operational adherence
Maintain effective communication with the Guest Experience Manager regarding ordering and inventory needs
Complete assigned tasks as directed by the Guest Experience Manager and Sr. Store Manager
Qualification
Required
Minimum of 1 year in a supervisory or management role in a customer service or retail environment
High School Diploma or GED required
Ability to multitask and solve problems effectively
Comfortable using technology, including POS software
Strong focus on providing exceptional guest experiences with excellent people skills
Preferred
Active ServSafe Certification (a plus)
Benefits
Paid Time Off: Vacation, sick, and personal leave, plus paid holidays.
Paid Community Engagement: 2 paid community service days each year.
Paid Parental Leave: Support for new parents.
Tuition reimbursement, development programs, and certificate program assistance.
Financial Well-being: 401(k) with employer-matched contribution and financial planning assistance.
Healthcare: Affordable medical, dental, and vision plans with an option for a health savings account.
Insurance: Pet insurance, basic life insurance, and short- and long-term disability coverage.
Career Growth: Opportunities to advance in the Mid-Atlantic Region.
Employee Discounts: Free coffee, fountain beverages, discounts on fresh food at Dash In corporate stores, and discounted monthly car wash memberships.
Company
Wills Group
Headquartered in La Plata, Maryland, Wills Group has nearly 300 retail locations across the Mid-Atlantic region, including Dash In, Splash In ECO Car Wash, and SMO Motor Fuels.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Ken Halperin
Chief Financial Officer
Recent News
Business Wire
2023-08-10
Company data provided by crunchbase