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InterSources Inc · 4 months ago

Field Customer Support Associate

Full-time

Onsite

New Grad, Entry Level

InterSources Inc is a Certified Diverse Supplier and an Award-Winning Global Software Consultancy that provides innovative solutions for Digital Transformations. They are seeking a Field Customer Support Associate to ensure smooth device installation, troubleshoot technical issues, and assist healthcare professionals in operating Remote Patient Monitoring systems effectively.

Artificial Intelligence (AI)Cyber SecurityInformation TechnologySoftware

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Travel to healthcare facilities or patient homes to install RPM devices (e.g., sensors, monitors, software setups)

Ensure proper device calibration and network connectivity

Conduct initial setup tests to verify functionality before leaving the site

Respond to service requests to fix malfunctioning or non-responsive devices

Diagnose and repair minor hardware/software issues or escalate complex problems

Maintain and replace defective devices as needed

Ensure all firmware and software updates are applied to devices

Guide nurses and caregivers on how to operate, maintain, and interpret device readings

Provide quick troubleshooting tips to nursing staff for common device issues

Ensure facility compliance protocols and company guidelines during device usage

Facilitate onboarding telehealth equipment as needed

Maintain an inventory of devices, replacement devices, and peripherals

Track device deployment, retrievals, and replacements in the system

Ensure proper storage and transportation of devices to prevent damage

Log all installation, troubleshooting, and repair activities in the system

Report recurring issues to the engineering or product teams for improvements

Maintain service logs, customer interactions, and resolution statuses

Follow HIPAA regulations and company policies to ensure patient data privacy

Adhere to safety protocols while handling medical-grade electronic devices

Ensure devices meet hospital infection control standards before and after installation

Coordinate with customer support teams, engineers, and logistics teams for smooth service execution

Provide feedback to product development teams based on field observations

Relay customer complaints and suggestions to higher management

Qualification

Technical troubleshootingBasic hardware installationIoT & networkingHealthcare settings familiarityCustomer serviceDevice transportationCommunication

Required

Technical troubleshooting & basic hardware installation

Strong communication & customer service

Familiarity with healthcare settings & medical devices

Ability to lift and transport devices safely

Basic knowledge of IoT & networking

Company

InterSources Inc

Innovative IT Solutions Built for Your Business. InterSources Inc is your partner in Growth and CyberSecurity.

Founded in 2007

Fremont, California, USA

501-1000 employees

https://www.intersourcesinc.com

H1B Sponsorship

InterSources Inc has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (4)

2024 (5)

2023 (16)

2022 (1)

2021 (7)

2020 (7)