Goodwill Industries of Southwest Florida · 3 weeks ago
IT Generalist - Tice
Fort Myers, FL
Full-time
Onsite
Entry Level
$52K/yr - $52K/yr
1+ years expGoodwill Industries of Southwest Florida is committed to serving people with disabilities and disadvantages by offering life-changing opportunities to achieve independence. They are seeking an IT Generalist to manage technology issues across various locations, perform administrative procedures, and provide technical support for all IT systems.
Non Profit
Responsibilities
Great customer service skills
Work on all technology issues within all areas of Goodwill including Stores, Main Office, Community Resource Centers, and PTO
Performs information systems administrative procedures and maintains documentation that covers data control, applications training, data coordination and scheduling, data security administration, etc
Works on projects/matters of limited complexity in a support role
Work is closely managed
Work independently on technology installations and troubleshooting
Works with user departments during design and installation phase and provides information to fulfill project reporting requirements as assigned
Keep all company systems updated with the latest software and evaluate system upgrades and new software
Responsible for the Technical Support of all computers, servers, WAN, LAN, Printers, registers, fax machines, credit card machines, POS systems, and software
Ensure that in case of a disaster such as a plant fire or flood, division information stored in the systems will be not be lost
Conducts periodic audits on-site and off-site to ensure this disaster recovery program is effective
Knowledge of communications hardware/software techniques
Considerable skill in the application of hardware, software, and other telecommunications techniques relevant to business communication problems is required
Complementing this should be working skill in assisting users to identify and express their communications system needs, as well as working skill in project management and supervision
Able to function in a workgroup, team-oriented environment; Able to lift up to 50 lbs. (computer hardware), multi-task; Must have a valid Florida License and proper insurance that would allow them to travel from location to location while using their personal vehicle
Qualification
Required
Minimum of 1-3 years extensive knowledge in the operations of IT, computer hardware, software and peripherals
Working knowledge for installing, configuring, upgrading, troubleshooting and repairing equipment
University degree or college diploma in computing or information technology or equivalent combination of education, training and experience
Great customer service skills
Ability to work independently on technology installations and troubleshooting
Ability to work with user departments during design and installation phase and provide information to fulfill project reporting requirements
Ability to keep all company systems updated with the latest software and evaluate system upgrades and new software
Responsible for the Technical Support of all computers, servers, WAN, LAN, Printers, registers, fax machines, credit card machines, POS systems, and software
Ensure that in case of a disaster such as a plant fire or flood, division information stored in the systems will not be lost
Conduct periodic audits on-site and off-site to ensure the disaster recovery program is effective
Knowledge of communications hardware/software techniques
Considerable skill in the application of hardware, software, and other telecommunications techniques relevant to business communication problems
Working skill in assisting users to identify and express their communications system needs
Working skill in project management and supervision
Able to function in a workgroup, team-oriented environment
Able to lift up to 50 lbs. (computer hardware)
Must have a valid Florida License and proper insurance that would allow them to travel from location to location while using their personal vehicle
Benefits
Health and dental plans
403(b) retirement plan
Paid holidays
Personal time off (PTO)
Employee Assistance Program
Store Discounts
Tuition Reimbursement
Company
Goodwill Industries of Southwest Florida
Goodwill Industries of Southwest Florida is a nonprofit organization committed to serving people with disabilities and disadvantages.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$0.16MKey Investors
United Way of Collier and the KeysTD Charitable FoundationCommunity Foundation of Sarasota County
2025-05-01Grant· $0.01M
2025-01-10Grant· $0.01M
2024-06-13Grant· $0.01M
Leadership Team
John Nadeau
President and CEO
Recent News
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