Sunrise Systems, Inc. · 1 month ago
Bilingual Spanish/English-Loyalty Services Representative
Chicago, IL
Full-time
Onsite
Entry Level
$21/hr - $23/hr
1+ years expSunrise Systems, Inc. is a company seeking a Bilingual Spanish/English-Loyalty Services Representative. The role involves addressing customer service concerns, inquiries, and activities while promoting the value of Combined products and services to ensure customer retention.
Information Technology & Services
Responsibilities
Provides routine information and support to Designated Customers such as Worksite, Chubb Workplace, Individual Policyholders and other lines of business administered by Combined Insurance
Ability to sell the value and retain policyholders
Services customers via inbound and outbound calls to assist those that wish to cancel their existing insurance coverage by reviewing products, benefits and/or solving service and claims issues
Assists in the collection of current and past due premiums and may support additional call domains such as Claim Intake, Policyholder/Policy administration, billing/payments, or Agent servicing on a as needed basis
Ability to service 90% of calls independently, using the tools and resources acquired in training and continued experience
Collects, documents and enters data from and into multiple applications
Provides instructions and set expectations for policyholders
Consistently meets or exceeds expectations for departmental standards related to quality, average handle time, auxiliary time, after call work, close rate and other KPI's
Exhibits and practices the Organization's Common Purposes and Shared Traits
Understands organizational objectives, supports process improvements, and provides feedback to leadership
Willingness to perform other duties as assigned
Expected to be able work various shifts within 7:30 a.m. – 6:00 p.m. CDT timeframe
Qualification
Required
High School Required
Minimum 1 year previous contact center experience
Strong verbal and written skills
Ability to partner with others to resolve issues resulting in service or claim related issues
Ability to utilize critical thinking skills
Preferred
bachelor's degree preferred
Previous Retention skills within a contact center environment preferred
Previous sales experience a plus
Licensed to sell health/life Insurance a plus
Benefits
Sunrise offers ACA compliant medical coverage/dental insurance/vision insurance to all employees.
Sick time benefits as required per State regulations
Company
Sunrise Systems, Inc.
Sunrise Systems was founded in 1990 with a clear vision to deliver world-class staffing service solutions in all labor categories, including IT consulting and solutions; all with the commitment to provide service that exceeds expectations and become the most trusted name in the industry.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Ruchi Hajra
Senior Account Manager/Client Servicing/Talent Acquisition Partner
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