Apply on Employer Site

TeleMed2U · 1 day ago

Director of Clinical Operations

United States

Full-time

Remote

Director/Executive

7+ years exp

TeleMed2U is a leading technology-enabled healthcare services company focused on increasing access to care. The Director of Clinical Operations will lead and optimize clinical operations across multiple service lines, ensuring high-quality delivery of virtual care and driving performance in various operational metrics.

Health CareInternetMedicalMedical DeviceTelehealth

Responsibilities

Support the development and execution of a comprehensive clinical operations strategy aligned with TeleMed2U’s mission, clinical priorities, and business goals

Lead end-to-end clinical operations, including provider scheduling, provider credentialing, provider support, and workflow optimization

Own key clinical operations performance metrics, including access, wait times, schedule utilization, throughput, service levels, and operational KPIs

Collaborate with the Chief Medical Officer and Operation leaders to align operational practices with clinical quality standards, patient safety initiatives, and regulatory requirements

Ensure operational support for quality programs, including documentation timeliness, follow-up adherence, closed-loop communication, and adherence to clinical protocols

Partner with Clinical Leadership, Business Development, IT, Revenue Cycle, Finance, HR, Recruiting, and other stakeholders to ensure operational readiness and alignment for new services, contracts, and initiatives

Define and maintain a robust set of clinical operations metrics and dashboards at the organizational, service line, and partner levels

Use data to evaluate operational effectiveness, staffing efficiency, and service quality, and to guide resource allocation and process improvements

Champion a patient-centered operational design that makes it easy to access care, understand next steps, and navigate virtual services

Assist with operational implementation of new service lines, partner launches, markets, and technology initiatives, ensuring readiness across teams and systems

Oversee project plans, timelines, milestones, and resource requirements for major operational initiatives

Drive effective change management, ensuring frontline teams understand the “why,” “what,” and “how” of changes and have the training and tools needed for success

Qualification

Clinical operations managementHealthcare workflowsLeadership skillsEMR/EHR systemsTelehealth platformsData analysisInterpersonal skillsProblem-solvingCommunication skillsProject management

Required

Bachelor's degree in Healthcare Administration, Business Administration, Nursing, Public Health, or a related field; other degrees considered with a minimum of 2 years of relevant experience

7+ years of progressive leadership experience in healthcare operations, clinical operations, or care delivery management. 3+ years in a clinical operations management role (e.g., Senior Manager, Director or equivalent) overseeing multi-site or multi-service clinical operations in a health system, telehealth organization, multi-specialty group, or similar environment

Demonstrated track record of building and scaling operations, improving performance, and leading large teams through growth and change

Deep understanding of clinical operations, healthcare workflows, care coordination, and patient access in a complex healthcare setting

Strong leadership and people management skills, with the ability to lead leaders and multidisciplinary teams in a remote or hybrid environment

Excellent communication and interpersonal skills, with the ability to influence and collaborate effectively with clinical, operational, and executive stakeholders

Advanced analytical and problem-solving abilities, including comfort with operational and financial data, dashboards, and KPIs

Proficiency with EMR/EHR systems, telehealth platforms, workforce management tools, and standard office productivity software