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Bellevue University · 19 hours ago

Accounts Resolution Specialist

Bellevue, NE

Full-time

Onsite

Entry Level

2+ years exp

Bellevue University is seeking an Accounts Resolution Specialist responsible for account resolution and collection activities related to student accounts. The role involves contacting delinquent customers, collaborating with departments to resolve accounts, and ensuring compliance with relevant laws and university policies.

Higher Education

Work & Life Balance

Hiring Manager

Cameron Byers, PHR, sHRBP

Responsibilities

Contacts delinquent customers by phone, letter, email or text to encourage payment of delinquent accounts

Collaborates with other departments to research and resolve customer accounts

Makes financial arrangements with customers regarding past due account balances in accordance with University policies and procedures and monitors account activity

Assigns Collection payment agreements

Receives collection agency payments and updates and returns uncollectable accounts

Collects on accounts in accordance with the Fair Debt Collection Protection Act (FDCPA)

Assigns or removes holds on current student account balances on a daily basis if necessary (processing job at night does “mass release”)

Analyzes accounts and places students with outside collection agencies through applicable portals

Processes returned accounts from the collection agency

Reports student payments to the outside agency through the agency portal

Works with outside collections agencies to resolve account questions

Processes bankruptcy accounts in accordance with current Bankruptcy Laws

Responsible for the Collection Withdrawal Identification (CWI), Collection Withdrawal Athletes, Collection Withdrawal International which includes running daily reports, contacting all students, withdrawing students on the Collections Withdrawal (CWD) list, and notifies the enrollment counselor or student coach if the student can be reenrolled

Processes multiple queries daily and processes output by analyzing accounts and mailing or emailing documentation

Runs weekly aging report and disseminates to applicable parties

Informs Supervisor of any problems with student accounts

Updates task notes from student contacts and closes tasks within Sales Force

Provides customer service assistance through Avaya skill set for Bruin Support Services tier three calls, as well as direct line phone calls in regards to past due accounts

Provides customer service in person to students at the Welcome Center in regards to past due accounts

Provides customer service through group email box and direct email

Records information about financial status of customer and status of collection efforts in Sales Forces

Assists to ensure all process documentation current

Sorts and files correspondence

Collaborates with team members and Director regarding continuous improvement of business processes, and procedures, lessons learned, best practices, automation of functions, tasks and production metrics

Assists other teams during peak processing

Completes other duties as assigned

Participates in all Student Account team meetings

Adheres to Bellevue University’s Code of Ethical Conduct and Key Values

Adheres to FERPA regulations

Qualification

Customer serviceCollections experienceAccounts ReceivableMicrosoft OfficeFair Debt Collection ActBankruptcy regulationsInterpersonal skillsAttention to detailCommunication skillsTeam collaborationSelf-motivated

Required

Strong customer service and interpersonal skills required

Must be able to work in a fast-paced environment, with a strong attention to detail and accuracy, and have the ability to handle multiple tasks simultaneously

Must be able to maintain strict confidentiality regarding student accounts and information

Excellent communication skills required

Tact and good (clear) verbal communication skills to resolve problems

Flexibility and the ability to operate under time-sensitive deadlines

Ability to work independently, but as part of team concept

Excellent interpersonal and communication skills, with the ability to clearly convey ideas and collaborate effectively to achieve team goals

Proven ability to collaborate effectively by building strong relationships, prioritizing key deliverables, and adapting to challenges to achieve successful outcomes

Self-motivated and coachable, with a strong commitment to continuous learning and personal growth

High school diploma or equivalent required

Minimum of two (2) years working experience in an office environment

Collections experience required

General office and internet skills

Strong proficiency using Microsoft Office and other PC software, including word-processing and excel spreadsheets, required

Knowledge of and practical experience with the Fair Collections Act, bankruptcy and collection regulations