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Inside Higher Ed · 2 days ago

Service Training Manager

Athens, GA

Full-time

Onsite

Mid Level

$45K/yr - $50K/yr

Inside Higher Ed is associated with the University of Georgia, a top-ranked public university. The Service Training Manager is responsible for designing and implementing training programs for Food & Beverage staff, ensuring they deliver exceptional guest experiences while maintaining service standards.

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Responsibilities

Manage Onboarding, Training & Development of Food & Beverage Staff

Lead the design, implementation, and continuous improvement of onboarding and training programs for all Food & Beverage (F&B) staff at the Georgia Center

Develop engaging, hands-on training modules that promote skill development and service excellence

Collaborate with the Human Resources team to onboard full-time, temporary, and student employees within the F&B Division

Ensure timely enrollment of new hires in the timeclock system and coordinate employment offers, start dates, and pay rate changes

Develop & Maintain Service Standards

Partner with F&B leadership to establish and uphold consistent service standards across all departments

Evaluate training effectiveness regularly and implement improvements to enhance staff performance and guest satisfaction

Align training initiatives with operational and financial goals to support overall business objectives

Oversee Food & Beverage Interns

Provide guidance and supervision to HFIM (Hospitality, Food, and Institutional Management) interns working within the F&B Division

Coordinate with Outlet, Banquet, Catering, and Kitchen teams to ensure interns gain comprehensive experience across all service areas

Work closely with the Director of Sales & Event Management and the HR Manager to facilitate internship placements and schedules

Provide Support Across Food & Beverage Operations

Offer operational support to various F&B departments during peak service periods or as needed

Collaborate with Outlet, Banquet, Catering, and Kitchen teams to maintain service continuity and quality

Other duties as assigned to support the Assistant Director and Director of Food & Beverage at the Georgia Center for Continuing Education & Hotel

Qualification

Training program developmentCustomer service skillsMicrosoft WordExcelCritical thinkingEffective communicationTeamworkProblem-solvingTime managementInterpersonal communicationAdaptability