Brightspeed · 3 days ago
Supervisor, Field Operations
Kill Devil Hills, NC
Full-time
Hybrid
Entry, Mid Level
2+ years expBrightspeed is a company focused on providing fast, reliable internet connections and enhancing customer experience across the Midwest and South. They are seeking a Supervisor for Field Operations Support to manage a team of technical call center employees responsible for programming, facility assignment, and service order support, while fostering a positive work environment and improving operational methods.
InternetTelecommunicationsWireless
Responsibilities
Handle the daily management and supervision of 15-20 call center employees
Handle escalations from internal departments
Build partner relationship with field support to promote a positive experience for our customers
Maintain production levels by setting goals for team members and actively coaching towards those goals
Provide coaching and counseling via group meetings and individual employee counseling
Seek to continually improve work methods and results individually and for the team
Create a positive work environment
Qualification
Required
Mid-level supervisor typically with 2-5 years of experience
Strong leadership, team building, customer service, analytical, problem solving, conflict resolution and interpersonal skills
Strong Communication Skills (Oral and Written)
Self-empowered and able to act quickly to make critical business decisions
Proficiency with MS Excel, PowerPoint, PowerBi
The ability and desire to quickly understand new technologies/systems and how to best use them for technician support
Preferred
Previous Martens and/or Ensemble/eShop experience
Previous programming and/or facility assignment experience
Knowledge of outside plant and/or field technician processes
Team building experience
Self-starter that acts beyond specific, explicit job responsibilities and assignments
Able to work under pressure to meet goals and deadlines
Benefits
Competitive medical, dental, vision, and life insurance
An employee assistance program
A 401K plan with company match
A host of voluntary benefits
Company
Brightspeed
Brightspeed provides fiber and broadband services, enhancing connectivity for homes and businesses with reliable telecom solutions.
1001-5000 employees
H1B Sponsorship
Brightspeed has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2023 (15)
2022 (13)
Funding
Current Stage
Late StageTotal Funding
$6.51BKey Investors
Ohio Residential Broadband Expansion GrantN.C. Division of Broadband & Digital EquityOhio Department of Development
2025-09-15Grant· $13.8M
2025-08-15Debt Financing· $1.65B
2025-06-19Undisclosed· $575M
Leadership Team
Michel Combes
Executive Chairman of the Board and acting CEO
Amy Wulfestieg
Chief Communications Officer
Recent News
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2026-01-16
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2026-01-07
Company data provided by crunchbase