Archrock · 4 months ago
Coordinator Technical Support
2411 Ferguson Road, Carlsbad, NM, 88220, US
Full-time
Hybrid
Senior Level
5+ years expArchrock is a premier provider of natural gas compression services to customers in the energy industry throughout the U.S. The Coordinator Technical Support role involves coordinating and administering operational mechanisms for remote monitoring and telematics equipment, providing support to field operations, and leading training efforts for installation and troubleshooting of telematics devices.
Natural ResourcesOil and GasService Industry
Responsibilities
Coordinate and administer the delivery of the telematics program and work with I&C Management, various support, and operations teams to achieve program performance targets and goals. (20%)
Assist in the development as needed, implementation and administration of company I&C standards & processes that provide high quality performance, reliability and cost effectiveness for the telematics and control systems. (15%)
Provide day-to-day support to field operations teams having issues with troubleshooting, problem analysis, equipment failures, etc. (15%)
Lead training efforts for development of proper installation, troubleshooting, transferring and maintenance of telematics devices. This includes train-the-trainer at a BU level and/or Technical Training Group. (15%)
Manage end-to-end process for device administration (registering, implementing rules/policies, QA/QC, etc.) using IoT platform. (15%)
Administer processes for tracking telematics equipment at a company level. (10%)
Identify, evaluate, and maintain technical competency with new products and services. (10%)
Performs other duties as assigned
Qualification
Required
High school diploma or equivalent required
5+ years' direct experience with natural gas engines and compressors, and a solid knowledge of production equipment, electrical, instrumentation, electronics, troubleshooting and control systems
2+ years of SCADA systems or related experience in telematics/remote monitoring
Ability to perform all essential duties
Ability to set up, operate, and troubleshoot telematics equipment at an advanced level
Ability to read & interpret instrumentation & control documentation, piping & instrument diagrams (P&IDs), related ANSI/ISA drawings & National Electric Code requirements
Ability to effectively communicate to various audiences and create and deliver clear, appropriate written, spoken and presented messages, training materials, and training execution
Solid project management skills and abilities
Ability to handle multiple assignments at once and quickly move back and forth between assignments with ease
Ability to use advanced computer skills, including engine specific software (Cat and Waukesha) and systems related to IoT platform
Demonstrated ability to quickly learn how to use new systems and applications
Demonstrate solid professional customer service skills
Ability to read, write and speak English (work orders, manuals, etc.)
Ability to follow all health, safety and environmental procedures
Solid knowledge of gas engines and compressors, electrical systems, panel boards, skid wiring, etc
Advanced knowledge of control systems and telematics/remote monitoring equipment and protocols
Good working knowledge of PLC programming
Working level knowledge of modern computer programming and infrastructure
Ability to read and interpret logic, schematic and wiring diagrams
Solid knowledge of relevant HSE procedures and regulations
Solid understanding of customer's production equipment
Solid working knowledge of end devices (e.g., gateways, engine and compressor controllers, PLCs, etc.)
Knowledge of emerging and new technologies related to telematics
Preferred
bachelor's degree or 2-year technical degree related to instrumentation or electronics
Gas or diesel engine and compressor school / training
Advanced electrical, instrumentation, electronics training or experience: electricity, instrumentation, electronics troubleshooting circuits and controls
Company
Archrock
Archrock provides natural gas contract compression services to customers in the oil and gas industries in the United States.
1001-5000 employees
H1B Sponsorship
Archrock has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (3)
2022 (3)
2021 (2)
2020 (4)
Funding
Current Stage
Public CompanyTotal Funding
$1.72B2026-01-06Post Ipo Debt· $800M
2024-08-12Post Ipo Debt· $700M
2024-07-23Post Ipo Equity· $223M
Leadership Team
Stephanie C. Hildebrandt
SVP and General Counsel
Recent News
2026-01-06
2026-01-06
2025-11-21
Company data provided by crunchbase