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Inside Higher Ed · 3 days ago

Helpdesk Coordinator

Washington, DC

Full-time

Onsite

Mid Level

$65K/yr - $75K/yr

Howard University is dedicated to hiring qualified candidates to contribute to its strategic success. The System Administrator/Helpdesk Coordinator is responsible for planning, implementing, and providing training and support for Faculty Success, while also supervising helpdesk staff and ensuring data quality and integrity.

Digital MediaEducationHigher EducationJournalismRecruiting

Responsibilities

Develop data solutions to support unit goals and serve as a point of contact for faculty support

Mine, process, and summarize data for Faculty Affairs and Faculty Development activities and initiatives

Convert data into readily understood insights to lead to informed decisions

Develops and maintains proficiency in relevant software and databases to effectively serve as a resource in each unit for data sourcing

Ensures data quality and integrity

Confer with and advise staff, faculty, and others to provide technical advice, problem-solving assistance, and answers to questions

Refer unfamiliar issues to appropriate department personnel

Perform other related duties as assigned

Qualification

Data analysisSoftware proficiencyTechnical supportSupervisory skillsCommunication skills

Required

Advanced Skills in software applications (MSWord, Excel, PowerPoint)

Responsible for planning and implementing Faculty Success

Providing training and support to faculty across schools and colleges

Supervising other helpdesk and training staff

Developing data solutions to support unit goals

Mining, processing, and summarizing data for Faculty Affairs and Faculty Development activities and initiatives

Converting data into readily understood insights

Ensuring data quality and integrity

Providing technical advice, problem-solving assistance, and answers to questions

Benefits

Comprehensive medical, dental, and vision insurance, plus mental health support

PTO, paid holidays, flexible work arrangements

403(b) with company match

Ongoing training, tuition reimbursement, and career advancement paths

Wellness programs, commuter benefits, and a vibrant company culture

Company

Inside Higher Ed

Inside Higher Ed is the online source for news, opinion, and jobs related to higher education.

Founded in 2004

Washington, District of Columbia, USA

51-200 employees

https://www.insidehighered.com/

Funding

Current Stage

Growth Stage

Total Funding

unknown

2022-01-10Acquired

2006-08-31Series Unknown

Leadership Team

Stephanie Shweiki

Director, Foundation Partnerships

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