Jobs via Dice ยท 9 hours ago
Help Desk Analyst
United States
Full-time
Remote
New Grad, Entry LevelRobert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. They are looking for a skilled Help Desk Analyst to provide technical support and assistance to customers encountering issues with software, hardware, or computer systems.
Computer Software
Responsibilities
Train team members on diagnostic techniques and troubleshooting methods to enhance technical knowledge
Create, update, and refine training manuals and knowledge articles for software and hardware systems
Identify and resolve system errors through detailed analysis and technical expertise
Maintain regular communication with customers to ensure issues are fully resolved and satisfaction is achieved
Install, update, and configure software to address technical problems and improve system functionality
Utilize remote access tools to diagnose and fix software or hardware issues efficiently
Collaborate with other departments to align technical solutions with customer needs
Document and track issues using ServiceNow to streamline resolution processes
Provide timely responses to customer inquiries and offer guidance on system usage
Evaluate and recommend improvements for technical support processes to enhance service delivery
Qualification
Required
Advanced proficiency in Microsoft applications and tools
Experience working with ServiceNow or similar IT service management platforms
Strong analytical skills to troubleshoot and resolve technical problems effectively
Demonstrated ability to communicate complex technical information clearly and concisely
Solid understanding of PC hardware, software, and network systems
Proven ability to deliver excellent customer service and build positive relationships
Strong written communication skills for creating and updating documentation
Educational background or certifications in computer repairs and troubleshooting
Benefits
Medical
Vision
Dental
Life and disability insurance
401(k) plan
Company
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