Ness Digital Engineering · 11 hours ago
Salesforce Business Analyst
New York, NY
Full-time
Onsite
Senior Level, Lead/Staff
8+ years expNess Digital Engineering is seeking an experienced Salesforce Business Analyst with strong functional expertise in Sales Cloud, Service Cloud, Experience Cloud, and Flows. The role involves driving requirements, managing backlogs, and ensuring high-quality delivery of Salesforce enhancements while collaborating with cross-functional stakeholders.
AppsBusiness DevelopmentCloud Data ServicesConsultingInformation TechnologySoftware
Responsibilities
Translate business needs into detailed user stories, acceptance criteria, and functional specifications using tools like JIRA
Document As-Is and To-Be process flows, data models, and system touchpoints using Confluence or similar documentation platforms
Maintain and groom the product backlog, ensuring alignment with business priorities and overall roadmap
Conduct impact assessments and feasibility studies for new features and enhancements
Recommend scalable Salesforce solutions leveraging Sales Cloud, Service Cloud, Experience Cloud, Flows, Approval Processes, and platform automation features
Ensure solutions adhere to Salesforce best practices, platform governance, and architectural guidelines
Support developers and architects by clarifying requirements and validating solution designs
Work closely with technical teams through the development lifecycle, ensuring requirements are correctly implemented
Develop UAT plans, create test scenarios, coordinate UAT cycles with business users, and track issues to closure
Manage release readiness tasks, ensuring deployment documentation is complete and stakeholders are trained
Conduct end-user training sessions, create training materials, and support onboarding for internal users and portfolio company teams
Support data mapping, data harmonization, migration activities, and validation—particularly for multi-org or multi-portfolio reporting needs
Define meaningful dashboards and reporting requirements for pipeline visibility, portfolio monitoring, and operational insights
Act as the bridge between business users and the Salesforce technical team
Facilitate cross-functional alignment, ensuring prioritization and dependencies are clearly understood
Provide transparent communication on progress, risks, and changes
Contribute to sprint ceremonies (refinement, planning, demo, retro) in agile delivery environments
Qualification
Required
8-10 years of Business Analyst experience, with at least 5+ years on Salesforce projects
Strong knowledge of Salesforce Sales Cloud, Service Cloud, and Flows
Hands-on experience with JIRA, Confluence, backlog management, and roadmap planning
Strong abilities in process documentation, data modeling, and writing user stories
Understanding of Salesforce security model, permission sets, record access, and governance
Experience managing UAT, defect triage, and user training
Strong communication, analytical, and stakeholder management skills
Familiarity with data migration tools (Data Loader) and integrations (API concepts)
Preferred
Salesforce Administrator certification (mandatory)
Salesforce Sales Cloud or Service Cloud Consultant certifications (preferred)
Experience handling multi-org data flows, portfolio reporting processes, or deal lifecycle automation
Exposure to Experience Cloud and external stakeholder portal use cases
Company
Ness Digital Engineering
Digital Engineering provides information technology and business planning services in North America, Latin America and Europe.
1001-5000 employees
H1B Sponsorship
Ness Digital Engineering has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (29)
2024 (47)
2023 (39)
2022 (87)
2021 (101)
2020 (165)
Funding
Current Stage
Public CompanyTotal Funding
unknown2022-10-27Acquired
2004-09-29IPO
Leadership Team
Ranjit Tinaikar
Chief Executive Officer and Board Member
David Pester
General Counsel and Chief Legal Officer
Recent News
News - StartUp Beat
2025-09-01
Company data provided by crunchbase