EWU School of Business · 19 hours ago
Associate Director, Student Financial Services
Spokane, WA
Internship
Onsite
Intern, Lead/Staff, Director/Executive
$82K/yr - $115K/yr
2+ years expEWU School of Business is currently seeking skilled and team-oriented applicants for the position of Associate Director of Student Financial Services, which plays a vital role in supporting the Director in the financial management and administration of student accounts. This role assists in overseeing daily financial operations, payment processing systems, and accounts receivable functions while ensuring compliance with regulations and promoting exceptional customer service.
Higher Education
No H1B
Responsibilities
Assist in the management and oversight of day-to-day financial operations, ensuring accuracy, compliance, and efficiency
Collaborate with team members to streamline financial processes and implement best practices
Administer student information system posting of tuition, fees, fines, housing costs, and other charges
Assist in the implementation and management of student tuition payment plans
Assist in the accurate disbursement and reconciliation of financial aid funds
Promote exceptional student service and resolve sensitive customer concerns
Contribute to maintaining a student-centric approach to financial services
Administer the collection of accounts receivable for the university
Maintain comprehensive knowledge of debt collection regulations and best practices
Contribute to the generation and analysis of financial reports to support decision-making
Represent Student Financial Services as requested by the Director in matters related to committees, boards, student organizations, departments, and external partners
Liaison with other departments on campus to promote cooperation, communication, and training
Provide functional oversight and administration of TouchNet systems, including uPay payment sites and the TouchNet Marketplace
Manage configuration, testing, and ongoing maintenance of TouchNet uPay sites and Marketplace storefronts to ensure accurate billing, payment processing, and compliance with institutional policies
Coordinate with TouchNet, campus IT, and third-party vendors to troubleshoot issues, implement enhancements, and ensure secure, reliable payment processing
Monitor TouchNet transaction activity, reconciliation processes, and reporting to support accounts receivable accuracy and audit readiness
Work collaboratively with the Student Financial Services office team to foster a positive work environment
Provide assistance and support to team members as needed
Train employees on regulations, policies and procedures related to their position
Develop performance objectives and criteria for employees
Develop and maintain an environment supportive of staff training and professional development
Hire, train, supervise and evaluate direct report employees
Assist in ensuring compliance with financial regulations, accounting standards, and institutional policies
Establish and implement policies and procedures that maximize efficiency and compliance with federal, state, and university regulatory requirements
Contribute to identifying and mitigating financial risks, implementing risk management strategies
Support the coordination and participation in financial audits, providing necessary documentation
Utilize financial software and technology to enhance the efficiency and accuracy of financial processes
Collaborate with IT staff in the implementation and testing of new upgrades, interfaces, enhancements, and patches for the accounts receivable and campus loan management systems
Qualification
Required
Bachelor's degree in accounting, finance, business management or related field
Two years of progressively responsible experience in the management of comprehensive business systems
Excellent interpersonal, oral, and written communication skills
Experience with enterprise administrative systems
Outstanding organizational and problem resolution skills
Strong interpersonal skills with faculty, staff and student populations
Experience leading teams or supervising staff
Demonstrated ability to apply a responsive and flexible approach that is supportive of the needs including universal access of our students, faculty, staff and the public
Benefits
Health insurance
Disability insurance
Retirement
Generous vacation and sick leave accruals
12 paid holidays per year
Tuition waiver for employees and eligible family members
Discounted EWU sports tickets
Full access to our campus workout facilities at a minimum fee
Free transportation through STA buses
Company
EWU School of Business
The School of Business and Professional Accounting at Eastern Washington University offers excellent, affordable accredited undergraduate and graduate programs taught by qualified faculty who take a personal interest in each student's success.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase