Semrush · 2 days ago
Scale Customer Success Manager (North American and Brazilian Markets)
United States
Full-time
Remote
Entry, Mid Level
2+ years expSemrush is a global Tech company developing a platform for digital marketers. They are seeking a Scale Customer Success Manager to manage relationships with SMB clients, promote customer adoption, and facilitate customer growth and retention through various engagement strategies.
AdvertisingAnalyticsContent MarketingCopywritingSaaSSEO
Responsibilities
Successfully build relationships with multiple new customers at one time through 1:many events like webinars, virtual office hours and small workshops or online community events
Make product and workflow recommendations within the Semrush platform acting as a Product Expert
Engage 1:1 with assigned customers as-needed at critical points in the customer journey to ensure adoption
Successfully facilitate expansion opportunities of small apps and add-ons
Deliver great customer experiences while following our Scaled Customer Success playbooks
Manage customer outreach campaigns through email, phone and LinkedIn, marketing upcoming events and promotions
Ability to analyze and understand client results, performance and situation to uphold a service-first approach to achieve collective goals and exceed client expectations
Be a “Team Player” and share with peers new workflows and strategies that have been successful for you, plus leaning on peers so that the whole team succeeds
Assist with digital projects, including initiatives such as demo experiments, new content creation etc. to enhance customer experience and drive business objectives
Ability to facilitate and negotiate contract renewals for existing customers
Qualification
Required
Ability to speak Portuguese and English at a professional level
2+ years of work in a customer success, sales, or digital marketing role
Experience hosting webinars or other digital 1-to-many formats
Preferred
Ability to speak Spanish in addition to English and Portuguese at a professional level
Experience with Semrush, SEO, or being a small business owner
You share our common values: Trust, because we prefer to speak up and be our true selves; Sense of Ownership, because it's not worth wasting time on something you don't believe in; and enthusiasm for Constant Changes, because we are always looking to make things better
Benefits
Unlimited PTO
Low cost medical, dental, and vision plans
Life insurance
Accidental death and dismemberment (AD&D) insurance
Dependent Care Savings Accounts and Flexible Spending Accounts
Health Saving Account
Short-term and long-term Disability
Employee Assistance Program
Employee Resource Groups
401(k) plan
Paid parental leave
Relief Fund
Travel coverage
Corporate events
Teambuilding
Snacks, drinks at the office
Company
Semrush
SEMrush is an online visibility management and content marketing SaaS platform. It is a sub-organization of ProCubiz Infotech.
1001-5000 employees
H1B Sponsorship
Semrush has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (1)
2021 (1)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
$40M2025-11-19Acquired
2021-03-25IPO
2018-04-24Series Unknown· $40M
Leadership Team
Oleg Shchegolev
CEO and co-founder
Mike Castellani
Vice President of Sales, Mid-Market and Enterprise
Recent News
2026-01-16
Company data provided by crunchbase