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Natural Grocers by Vitamin Cottage · 3 days ago

Receiving Assistant

US-CO-Highlands Ranch

Full-time

Onsite

Entry Level

$19.50/hr - $19.50/hr

1+ years exp

Natural Grocers by Vitamin Cottage is a company committed to health and wellness, and they are seeking a Receiving Assistant to support the operation of their receiving department. The role involves assisting the Receiving Manager with product receipt, ensuring accuracy and quality, and providing exceptional customer service.

Dietary SupplementsHealth CareRetail

Responsibilities

Providing World Class Customer Service as a number one priority

Exemplifying integrity, responsibility, and excellence and adhering to all policies

Assisting the receiving department manager in accurately receiving all incoming products including date, accuracy and damage checking

Scanning all incoming and outgoing product

Staging products for efficient delivery to the sales floor

Processing POs, RPOs, mispicks, invoices and paperwork timely and accurately

Researching and processing all discrepancies

Communicating with department managers regarding delivery issues and vendor out-of-stocks

Following up on special orders

Operating a forklift and pallet jack as required

Maintaining a clean and organized back room

Working with the department managers to address performance issues within the department

Supporting store opening and closing activities including Daily Sales Report (DSR) and cash handling and cashier closeout responsibilities

Handling register functions including backup cashiering, managing customer returns, addressing customer complaints, and covering register shift changes, including those for scheduled breaks

Maintaining the safety and security of customers and employees

Assisting in training and monitoring of department personnel including assigning and following up on tasks

Taking the initiative to provide additional help and backup in the store and providing store backup on the sales floor when receiving duties are complete

Answering customer questions per company standards and policies, including the use of Structure/Function statements and/or statements of nutritional support

Continually increasing product knowledge

Using SAP and inventory management software, emailing and utilizing other IS programs as needed

Working a schedule based on store needs which includes evenings, weekends, holidays. Position requires working five days, 40 hours per week and attending mandatory store meetings

Qualification

Customer ServiceForklift OperationSAPInventory ManagementFood Safety CertificationMS WordMS ExcelMS OutlookCash HandlingAttention to Detail

Required

Providing World Class Customer Service as a number one priority

Exemplifying integrity, responsibility, and excellence and adhering to all policies

Assisting the receiving department manager in accurately receiving all incoming products including date, accuracy and damage checking

Scanning all incoming and outgoing product

Staging products for efficient delivery to the sales floor

Processing POs, RPOs, mispicks, invoices and paperwork timely and accurately

Researching and processing all discrepancies

Communicating with department managers regarding delivery issues and vendor out-of-stocks

Following up on special orders

Operating a forklift and pallet jack as required

Maintaining a clean and organized back room

Working with the department managers to address performance issues within the department

Supporting store opening and closing activities including Daily Sales Report (DSR) and cash handling and cashier closeout responsibilities

Handling register functions including backup cashiering, managing customer returns, addressing customer complaints, and covering register shift changes, including those for scheduled breaks

Maintaining the safety and security of customers and employees

Assisting in training and monitoring of department personnel including assigning and following up on tasks

Taking the initiative to provide additional help and backup in the store and providing store backup on the sales floor when receiving duties are complete

Answering customer questions per company standards and policies, including the use of Structure/Function statements and/or statements of nutritional support

Continually increasing product knowledge

Using SAP and inventory management software, emailing and utilizing other IS programs as needed

Working a schedule based on store needs which includes evenings, weekends, holidays. Position requires working five days, 40 hours per week and attending mandatory store meetings

High School diploma, GED or equivalent preferred

1 year of experience in grocery/retail or receiving environment preferred; natural foods background is a plus

1 year of experience supervising others preferred

Ability to obtain forklift certification

Ability to pass food safety training courses and/or certifications as required by law and maintain compliance by keeping certifications up to date and registered if applicable

Ability to manage changing priorities and to stay focused with the task at hand

Possess a sense of urgency in the completion of tasks

Possess excellent customer service skills

Highly organized with great attention to detail

Ability to take direction and follow through

Must be cashier trained and able to count currency

Proficient in MS Word, Excel and Outlook