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The Royal Group · 5 hours ago

Inside Sales Representative

Package Craft, 146 Package Craft Rd, Bethel, North Carolina, United States of America

Full-time

Onsite

New Grad, Entry Level

The Royal Group is an industry leader providing value-added solutions to demanding customers. They are seeking an Inside Sales Representative to support their Bethel, NC facility, responsible for processing customer orders and addressing inquiries and complaints.

ManufacturingPackaging ServicesRetail

Responsibilities

Receive customer orders and order changes either directly from customers or from sales representatives and record, process and place orders timely and accurately

Build cost estimates involving routing, manufacturing, and pricing information

Receive and respond promptly to customer complaints and questions and follow-up with appropriate internal personnel as required to improve customer service

Initiate the ordering of proper tooling and material for manufacturing with appropriate plant personnel

Work with Accounting for account questions or disputes from customers and coordinate accounting credits when necessary

Handle and resolve customer questions and/or problems in areas where customer service representatives need assistance

Provide confirmations and other information to customers

Assist sales personnel as appropriate and assist in generating supplemental sales

Track warehouse items to ensure availability and that agreed upon minimum/maximum levels are maintained; analyze monthly usages and re-stocking needs per customer

Regular and predictable attendance

Additional duties as assigned