HNN Communities · 1 day ago
Assistant Community Manager - Manor Way
Manor Way - Everett, WA 98204
Full-time
Onsite
Entry, Mid Level
$25/hr - $29/hr
2+ years expHNN Communities is a privately held professional property management company specializing in multifamily and mixed-use properties throughout Washington State. The Assistant Community Manager will assist in the day-to-day operations of the community, focusing on leasing, marketing, compliance, and resident satisfaction.
Property ManagementReal EstateReal Estate Investment
Responsibilities
Assist the Community Manager in all aspects of daily operations for your community
Perform assigned accounting tasks including collecting and posting rent, fees, and other payments as well as processing month end, move-ins, move-outs, and zero receipts in a timely manner. Work effectively with the Accounting Department to resolve accounting issues and errors
Keep Yardi and associated resident management software up to date including rent charges, occupants, lease dates and other data in a timely manner
Support the overall marketing and leasing efforts of the community including social media engagement, reputation management, advertising, marketing collateral, curb appeal and pricing
Successfully engage with prospective residents through the company’s lead management software, email and phone calls, appointments, and follow-up communication. Lease and tour apartment homes, guiding new residents through the application, tax credit and move-in process
Assist with administration of all lease agreements and addendums, renewals, prospect screening processes, and legal notices while ensuring accuracy and compliance
Respond to resident questions, concerns, and requests in a timely manner, and take appropriate action to resolve and address service issues. Work effectively with Resident Relations to deescalate and resolve concerns
Provide excellent customer service to all residents, prospects, and guests
Participate in the success of all resident events, community programing and local/non-profit programs
Assist the Community Manager with compliance requirements of the tax credit program as it relates to the community including monitoring rents, new move-ins and re - certifications. Work effectively with the Compliance Department regarding tax credit paperwork, calculations, re-certifications, and reporting
Act as the onsite supervisor in the absence of the Community Manager
Submit reporting as directed by the Community Manager, adhering to company deadlines
Consistently maintain contact and collaboration with the Community Manager through effective and timely communication. Alert the Community Manager immediately with concerns regarding employees, the community, or the neighborhood/market
Understand company operation guidelines, properly document all injuries and incidents, and report them to the Community Manager in a timely manner
Maintain a positive relationship with local housing authorities and agencies
Assist in the implementation of new systems, programs and procedures as directed by the company. Effectively and appropriately use company technology and software
Follow, support, and enforce company policies and procedures
Work collaboratively and respectfully with peers, other team members and departments
Continually seek out training opportunities and stay up to date on industry/legal trends and changes
Qualification
Required
Minimum 2 years of experience in property management, including sales/multi-family leasing
Strong operational background and leasing skills required
Thorough knowledge of Federal Fair Housing and other applicable local, state, or federal regulations
Proficient using MS Office Suite (Word, Excel, PowerPoint, and Outlook)
Experience using property management software, preferably Yardi
Excellent written and verbal communication skills
High school education or equivalent required
Must be 18 years of age or older
Must be able to speak, read and write English in a manner sufficient to carry out duties
Successful completion of background check and drug screen required
Must be legally qualified to work in the U.S. meeting I-9 guidelines
Preferred
Prefer prior accounting or bookkeeping experience
Knowledge of Section 42 LIHTC program and associated compliance processes preferred
Benefits
Over 90% company paid medical benefits for employee coverage.
100% company paid dental and vision benefits for employee coverage.
Healthcare and dependent care flexible spending accounts.
Company paid life insurance, AD&D and long-term disability benefits for employee coverage.
Best-in-class voluntary insurance benefits.
Pre-tax and Roth 401(k) programs with a company match equal to 100% of the first 4% contributed by the employee.
Discretionary bonus programs.
Eligibility for a 30% housing discount consideration.
Employee assistance program (EAP) with 24/7 counseling services.
Company-sponsored industry training and certifications.
3 weeks of paid time off each year.
Up to 12 paid holidays each year.
Company
HNN Communities
HNN Communities is a real estate company.
201-500 employees
Funding
Current Stage
Growth StageRecent News
The Virginian-Pilot
2025-01-22
Company data provided by crunchbase