Rosedale Bank · 2 weeks ago
Banking Services Supervisor
United States
Full-time
Remote
Mid, Senior Level
$31.75/hr - $39.50/hr
4+ years expRosedale Bank is a community bank with a rich history and a commitment to its customers and employees. The Banking Services Supervisor will oversee critical banking operations, manage a team, and ensure high standards of accuracy and customer satisfaction.
Financial Services
Responsibilities
Manage key banking operations including fraud detection, account maintenance, dispute case management, and payment systems (ACH, checks, faster payments)
Supervise Banking Services Specialists, providing coaching, support, and handling escalated issues
Oversee ATM terminals, debit card transactions, digital banking services (bill pay, mobile deposit, online statements), and CRM queue management
Support internal account reconciliations, exception item processing, and positive pay programs
Collaborate with the Deposit Operations and Services Manager on staffing, scheduling, performance management, and employee development
Serve as a liaison for interdepartmental communication and troubleshooting
Assist with onboarding new products/services, audits, system upgrades, and vendor management
Ensure compliance with FDICIA, BSA/AML/OFAC, Reg. CC, UCC, Reg. E, NACHA, and other regulatory requirements
Qualification
Required
High school diploma or equivalent required; additional education a plus
4+ years of banking operations experience with a focus on deposit transactions, products, and services
Minimum 1 year of supervisory or team leadership experience
Strong knowledge of ACH rules and regulations and deposit-related banking regulations
Specialized experience with remote channels, digital banking, and debit card platforms
Excellent communication, customer service, and interpersonal skills
Strong planning, organizational, analytical, problem-solving, and decision-making abilities
Proven ability to motivate and lead others while working independently
Proficiency in core banking systems and Microsoft Office Suite
Benefits
401(k) - fully vested employer match and discretionary year end employer profit share contribution
Health Savings Account with generous employer contribution
Wide variety of Voluntary Benefit Options
Employer subsidized Health & Wellness Fitness Program
Generous paid time off including Birthday Day Off
Paid Parental Leave
Discretionary performance-based bonus program
RISE Employee Recognition Program
Paid Community Outreach Hours
Company
Rosedale Bank
Rosedale Bank has deep roots in the Baltimore area and we’re proud to be part of the communities we have served for over 110 years.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Stacey Rineer
Chief Financial Officer
Linda Muffoletto
Executive Vice President/Chief Operating Officer
Recent News
Seattle TechFlash
2025-04-08
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Baltimore Business Journal
2025-03-11
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