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Emerson · 2 months ago

Service Execution Specialist

5404 Spencer Highway, Pasadena, TX, 77505, US

Full-time

Onsite

New Grad, Entry Level

Emerson is a global leader in automation technology and software, and they are seeking a Service Execution Specialist to manage customer orders within their Lifecycle Services Rapid Response Center. This role involves executing sourcing plans, coordinating production, and acting as a liaison between various stakeholders to ensure customer satisfaction and operational efficiency.

ElectronicsIndustrial AutomationInternet of ThingsLightingManufacturingSoftware

No H1B

Responsibilities

Be responsible for parts order execution and entry including price review, delivery, release and work scope/planning activities

Works closely with operations team on scheduling of work and ensuring material sourcing plans support customer promise dates

Transacts basic buying and planning responsibilities using AXIOM and Oracle systems

Ability to facilitate technical question and answers between customers, Emerson engineering resources and other stakeholders

Communicate with the sales channel and service center team while simultaneously ensuring that expectations and commitments are met consistently and within acceptable time frames

Source, procure and expedite parts and materials needed and forecast needs for peak periods

Enter orders accurately and efficiently into database systems for tracking, inventory, history, etc

Issue Purchase Orders and Work Orders while properly adhering to policy guidelines

Negotiate with vendors and suppliers to assure the best price for required delivery and research/develop sources and alternatives when vital

Remain up to date on all progress of service projects and negotiate delivery prior to order entry and advising sales channels/customer of delays

Adhere to all safety, quality, company rules and regulations and participate in Safety, Quality and Activities Committees

Be responsible for personal safety and fellow team member safety while maintaining excellent housekeeping standards

Qualification

Production coordinationOrder executionDatabase systemsMS Office SuiteCustomer serviceMulti-taskingTechnical knowledgeTime managementProblem solvingOrganizational skillsInterpersonal skills