United Bank of Union ยท 3 hours ago
Teller Supervisor
United Bank of Union has a great opportunity for a detail-oriented, energetic, customer-focused individual to join our Retail Banking team as Teller Supervisor. This role is responsible for overseeing the daily teller operations, ensuring excellent customer service, and maintaining compliance with banking policies and procedures.
BankingFinancial ServicesPersonal Finance
Responsibilities
Supervise, train, and mentor teller staff to ensure high performance and excellent customer service
Resolve customer issues and escalate complex problems
Perform teller duties as needed
Verify and approve wire transfer instruction exceptions
Promote bank products and services to customers
Balance vault and ATM, and oversee end-of-day balancing procedures
Monitor performance, give feedback to tellers
Opens and closes teller facilities during scheduled workdays, as assigned
Ensure compliance of federal and state regulations and bank policies and procedures
Monitor teller transactions for accuracy and compliance with internal controls
Prepare reports as needed
Perform other duties as deemed necessary
Qualification
Preferred
2+ years of banking/teller experience
At least 1 year in a supervisory or lead teller role strongly preferred
Strong knowledge of banking regulations and teller operations
Strong leadership, communication, and problem-solving skills
Proficiency in banking software and Microsoft Office
Ability to handle confidential information with discretion