Snap-tite Hose · 6 hours ago
IT Technician
Erie, PA
Full-time
Onsite
New Grad, Entry LevelSnap-tite Hose is seeking an IT Technician to provide technical support to employees across the organization. The role involves troubleshooting hardware and software issues, maintaining workstations, and ensuring the smooth operation of computer systems.
AgricultureIndustrialManufacturingMechanical EngineeringSales
Responsibilities
Install, configure, and maintain computer systems, peripherals, and approved software to support daily business operations
Provide frontline technical support to end users by diagnosing and resolving hardware, software, internet, and basic network connectivity issues
Document all incidents, service requests, and resolutions accurately within the company’s helpdesk/ticketing system
Provide onsite IT assistance to employees, ensuring timely and professional support across departments
Assist with routine system maintenance tasks, including updates, patches, and basic performance checks
Support data backup processes and assist in verifying that company data can be restored when needed
Research emerging technologies, tools, and best practices that may improve system efficiency, security, or user experience
Assist with inventory management of IT equipment, including tracking hardware and preparing devices for deployment
Participate in IT projects and initiatives as assigned, gaining exposure to different areas of the IT environment
Follow established IT policies, procedures, and security standards to help protect company systems and data
Qualification
Required
Install, configure, and maintain computer systems, peripherals, and approved software to support daily business operations
Provide frontline technical support to end users by diagnosing and resolving hardware, software, internet, and basic network connectivity issues
Document all incidents, service requests, and resolutions accurately within the company's helpdesk/ticketing system
Provide onsite IT assistance to employees, ensuring timely and professional support across departments
Assist with routine system maintenance tasks, including updates, patches, and basic performance checks
Support data backup processes and assist in verifying that company data can be restored when needed
Research emerging technologies, tools, and best practices that may improve system efficiency, security, or user experience
Assist with inventory management of IT equipment, including tracking hardware and preparing devices for deployment
Participate in IT projects and initiatives as assigned, gaining exposure to different areas of the IT environment
Follow established IT policies, procedures, and security standards to help protect company systems and data
Proficiency in Windows and macOS operating systems
Strong knowledge of networking protocols (TCP/IP, DNS, DHCP, VPN)
Proficiency with Office 365, SharePoint, and database management
Knowledge of cybersecurity best practices and endpoint protection
Experience with asset management, software installation, and system upgrades
Excellent problem-solving skills and a proactive approach to troubleshooting
Strong communication and interpersonal skills with the ability to train and guide users
Strong organizational skills with the ability to prioritize multiple tasks effectively
Company
Snap-tite Hose
Snap-tite Hose is the manufacture of a fire hose.
Founded in 1969
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2016-03-01Private Equity
Recent News
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