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Onni Group of Companies · 20 hours ago

Senior Sales Manager - Task Force

Chicago

Full-time

Onsite

Mid, Senior Level

$75K/yr - $82K/yr

4+ years exp

Onni Group of Companies is a well-established organization focused on building communities across North America. They are seeking a Senior Sales Manager - Task Force to support properties during transitional periods and drive revenue opportunities while maintaining client relationships and executing sales strategies.

Real Estate

Responsibilities

Respond promptly to all incoming group inquiries. Evaluate potential business to ensure alignment with hotel revenue and profitability goals. Book all business within hotel parameters, following brand and departmental guidelines

Prepare, negotiate, and execute contracts and other booking documentation, ensuring all terms are clearly defined and in compliance with hotel policy, terms, and conditions

Maintain thorough account files, sales activity tracking, and accurate data entry in the CRM and PMS systems

Serve the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company

Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, offering better business solutions both prior to, and during the program/event

Closely works with communicating to all departments; reservations, revenue, operations, housekeeping, engineering, and residential teams to ensure seamless customer experiences and coordinated efforts

Adheres to established goals and objectives, reporting guidelines consistently, completing all projects assigned in an accurate and thorough manner

Monitor sales data, identify trends, and provide regular, detailed reports and updates to senior management on progress and challenges

Strengthen and build relationships with assigned accounts through sales visits, client entertainment (on and off property events), and site inspections, with repeated follow-up

Participate in sales calls, GRC, and forecast meetings to acquire new business and/or close on business

Manages guest concerns and resolves as appropriate consulting with appropriate departments

Meets with guests during pre-and post-convention meetings to obtain feedback on quality of products (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction

Performs other duties as required

Qualification

Hospitality sales experienceSelling skillsContract negotiatingHotel PMS knowledgeCRM knowledgeComputer literateOrganizational skillsTime managementWritten communicationOral communication

Required

Selling skills, which are at a minimum above the industry average, include but not limited to prospecting, rate and contract negotiating, business planning and cold calls

A minimum of four years' hospitality sales experience

Commitment to exceeding guest/client expectations

Computer literate with knowledge of a variety of computer software applications, including a Hotel PMS (Opera Cloud and HMS a plus), CRM (Tripleseat and ZOHO a plus), Microsoft Office, Outlook, Excel, Power Point

Excellent organizational and time management skills with the ability to set daily priorities

Superior written and oral communication skills

Ability to travel as required