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Evans Transportation · 5 hours ago

Client Success Manager

Delafield, WI

Full-time

Hybrid

Mid Level

3+ years exp

Evans Transportation is seeking a Client Success Manager to support Key Account Managers with ongoing client support. The role involves managing client portfolios, building relationships, and delivering solutions to improve client satisfaction and retention.

LogisticsService IndustryTransportation

Responsibilities

Supports KAM team with Business Review data, PowerPoint builds, Reporting, Data mining, Data entry, Power BI creation, Claims management, etc

Works hand in hand with Key Account Managers on client-specific projects to meet client timelines, improve cost, and drive value

Support Sales on ad hoc requests to support existing or new clients

Serves as the primary point of contact for select customers within the portfolio, delivering a positive customer experience through proactive professional communication and timely responses

Successfully build trust with existing/new clients to allow sales to exit the ongoing support process

Grow or maintain key accounts by maintaining relationships at multiple locations and multiple levels within your client portfolio

Determine business review needs of each account and execute those reviews

Use technology and market data to gain customer insight and understand positive and negative trends with volume and profitability

Uncover new opportunities for growth (volume/profitability) and retain or grow the business by presenting strategic solutions

Works with and influences the account management team to execute the account strategy and achieve desired results

Execute various reports showing profitability, volume trends, and service performance to gain knowledge and determine the need for adjustments to create efficiencies and drive continuous improvement

Interprets and uses internal/external data, market intelligence (indexes, research, etc.), and customer information (articles, press, etc.) to provide customers with business insights and improve customer outcomes

Stays informed of changes within the customers’ business, industry, and sector through regular customer communication and applies that knowledge to identify new opportunities

Adheres to Evans’ Five Guiding Principles and all departmental and company procedures, policies, and handbooks

All other duties as assigned

Qualification

Client relationship managementTransportation Management SoftwareData analysisMicrosoft Office SuitePower BICritical thinkingEnglish fluencyOrganizational skillsProblem-solving

Required

Bachelor's Degree

3 - 5 years of related experience with a 3PL

Additional years of education and experience may be substituted for each other, as determined by Management

Excellent critical thinking and problem-solving skills

Transportation experience and working knowledge of the industry

Elevated level of organizational skills and ability to multitask

Ability to read, write, type, and speak English fluently is a requirement of this position

Ability to travel 50% or more

Preferred

Experience working in Transportation Management Software (Mercury Gate) is preferred but not required

Advanced knowledge of truckload and less than truckload modes is preferred but not required

Advanced abilities in Microsoft Office Suite and Power BI are preferred

Company

Evans Transportation

Founded in 1985, Evans Transportation is a full-service, third-party provider of custom logistics solutions for a diverse range of shippers across North America.

Founded in 1985

Brookfield, Wisconsin, USA

51-200 employees