Apply on Employer Site

MFA Oil Company · 6 hours ago

Customer Service Representative

Hermann, MO

Full-time

Onsite

Entry Level

1+ years exp

MFA Oil Company is a farmer-owned cooperative and a leading propane retailer in the United States. The Customer Service Representative I position is responsible for providing high-quality customer service and managing daily operational duties, including sales reporting, inventory management, and customer interactions.

EnergyRenewable Energy

Responsibilities

In an accurate and timely manner, complete daily sales and deposit reporting

Make sure daily sales and receipts are listed accurately on monthly stock sheets

Ensure that customer payments are completed accurately and applied to the correct account

Ensure that petty cash reimbursements are completed accurately, and that proper supporting documentation is attached

Assist manager in securing all tax exemption forms (FE7, MO1, etc.)

Make sure they are complete and maintain a file on all forms

Answer phones, greet customers, and satisfy routine requests courteously

Be sure that all “out of gas” calls are notified of MFA Oil’s “Out of Gas” procedures

Process daily correspondence from customers and home office in a timely manner

Make sure that proper new customer documentation is completed, including required safety documentation and forms, credit application, loaned equipment agreements, propane tank leases

Maintain up-to-date filing systems

Assist with sales and collection of accounts receivable as directed by manager

Obtain propane certification and fill propane tanks as required by location

Maintain good working relationship with all employees

Maintain a clean and organized work area

Know and adhere to company policies and procedures

Follow posted work schedule and adhere to proper clocking procedures to accurately reflect hours worked

Maintain timely and professional communication with management, employees, vendors and customers

Keep supervisor informed of any problems and/or any issues that need attention

Perform other duties as assigned

Qualification

Customer serviceAccounting principlesMicrosoft OfficeMathematical calculationsTechnical materialsDetail orientationPrioritizationTime managementTeamworkFast-paced work

Required

High school diploma or equivalent

Legal authorization to work in the United States

At least 18 years of age

Some travel required for training

Ability to exchange accurate information verbally and in written form with the customers of MFA Oil in English

Ability to meet company requirements including successful pre-employment drug screening and criminal background check

Basic understanding of accounting principles

Ability to consistently operate a computer and other office productivity machinery including Microsoft Office products

Capability to learn new concepts and use technical materials

Ability to perform mathematical calculations in order to make change, complete reports, and account for products

Ability to visually observe and inspect items and work environment for regular job responsibilities and safety concerns

Physical ability to remain in a stationary position (standing and/or sitting) for up to nine hours per shift

Physical ability to move and position self to move and retrieve products and supplies from shelves under counters or stacks of inventory weighing up to 50 pounds

Willingness to work with hazardous materials