Jobs via Dice ยท 2 hours ago
Desktop Technician
Nassau Bay, TX
Full-time
Onsite
Senior Level
6+ years expDexian is a leading technology and professional staffing company, and they are seeking a Desktop Technician to join their desktop support team for a premier aerospace customer. The role involves troubleshooting and maintaining computing devices, managing inventory, and ensuring service level agreements are met through the ServiceNow ticketing system.
Computer Software
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Troubleshooting HP systems
Maintaining/troubleshooting VoIP devices (i.e., Cisco Call Manager/Unity)
Installing/supporting/troubleshooting Windows and Mac OS devices, MS Office, network connectivity issues, etc., and performing system (re)imaging using MECM or other imaging technologies
Inventory management, shipping and receiving, and asset management to include warehouse processes for shipping/receiving packages, asset tags, unboxing, return merchandise authorization (RMA) tracking
Providing maintenance of computing devices, associated peripherals, and approved software; and shall install and maintain hardware and software on those devices and associated peripherals
Installation of upgrades (memory, hard drives, etc.) and peripheral devices
Providing appropriate office support to coordinate and schedule new equipment installations
Monitoring and updating the ServiceNow ticketing system to ensure that all Service Level Agreements (SLAs) are met and make updates to ServiceNow asset records
Assisting in coordinating, scheduling, and performing relocations and re-installations of equipment
Performing periodic physical audits of end user computing devices to align with ServiceNow records (deployment location, storage location, and assignee information)
Qualification
Required
6+ years' experience in supporting enterprise level PC's as an IT Desktop (Desk-Side) or Help Desk Technician
Knowledge of Trellix suite of security products (i.e., ENS, DLP, MDE)
Hardware support experience (i.e., swapping hard drive, fan, motherboard)
Working knowledge of app/database ticketing systems. Knowledge with ServiceNow, a plus
Strong command of Microsoft Office Suite including Outlook, Excel, and Word programs
Excellent face-to-face customer service skills - at least 1 year experience in a customer service position, such as: call center, retail, or other customer facing role
This position requires an active Department of Defense security clearance at the SECRET level upon hire or ability to obtain and maintain a SECRET clearance
High school diploma required
A+ Technical Certification required or ability to obtain within 90 days of start date
Submit/Pass a 10-year background check, criminal history, drug screening, and fingerprints
Valid driver's license/Real-ID with clean driver's history
Self-starter with extremely strong work ethic
Excellent time management and multitasking skills
Exceptional attention to detail and high level of accuracy required
Demonstrated problem solving and people skills
Ability to research, resolve and complete tasks within pre-determined deadlines and schedules
Ability to process work quickly and accurately - dealing with interruptions, changing timelines and priorities on a regular basis
Excellent communication skills, both verbal and written, to articulate details in a professional manner
Must embrace technology to promote efficient operations
Preferred
Preferred working knowledge of audio, video conferencing, or control equipment
College degree in IT / Computer Sciences, preferred
Benefits
Health, vision and dental insurance
Matching 401k
Generous time off
Company
Jobs via Dice
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Funding
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