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Quaker Houghton · 5 hours ago

Customer Service Representative

Pennsylvania, United States

Full-time

Onsite

Entry Level

1+ years exp

Quaker Houghton is a global leader in industrial process fluids and lubricants for the manufacturing industry. They are seeking a Customer Service Representative to provide fast and accurate processing of orders, inquiries, and return authorizations in a customer service environment.

Advanced MaterialsConsumer GoodsIndustrialIndustrial ManufacturingManufacturing

Responsibilities

Review, process and follow up on orders and inquiries by telephone, fax, internet, EDI and correspondence from customers and Technical Sales Representatives

Maintain established performance metrics for order accuracy, volume of entries, phone volume and error rate

Responsible for timely customer communications, including but not limited to pricing information, order confirmation and shipping status

Proactively review open order reports and information providing documentation as requested to customers, manufacturing plants or sales

Process and monitor Return Authorizations, obtain required approvals for changes to customer specific information and special accommodations

Own, manage, maintain and update customer data and files

Adhere to SOX requirements of confirming orders and ensuring all orders shipped in the month are processed through sales update for revenue recognition

Other job responsibilities and requirements that may be assigned