University of Michigan · 9 hours ago
Senior Patient Accts & Billing Representative
Ann Arbor, MI
Full-time
Hybrid
Mid, Senior Level
3+ years expThe University of Michigan Orthotics and Prosthetics Center is dedicated to providing high quality orthotic, prosthetic, and pedorthic services. The Senior Patient Accts & Billing Representative will play a crucial role in managing insurance eligibility and billing processes while ensuring excellent customer service for patients and families.
E-LearningEducationHigher EducationUniversities
Responsibilities
Perform critical and complex billing functions that require analysis, evaluation, and a thorough understanding of the accounts receivable system. Daily tasks include prescription review, pending orders, benefits, and eligibility analysis, updating WIP icons, communicating with clinicians, and reviewing modifiers and patient signatures
Obtain authorizations as required by various carriers via telephone, fax, and online systems to ensure efficient patient turnaround time
Review charges for accuracy and compliance in secondary system (OPIE) prior to billing (includes referral shells, detailed orders and modifiers) and submit charges via the MiChart interface and ensure charge reconciliation
Review and resolve insurance issues to mitigate claim denials
Provide support to clinicians in researching and explaining insurance/billing information to patients
Provide quality customer service - directly answer/respond to patient financial insurance questions
Provide patient counseling regarding estimated out of pocket financial liability (coinsurance, deductibles, etc.) and coordinate/collect patient payments
Collaborate with Revenue Cycle staff to ensure charges are billed correctly and that the correct authorizations are obtained for specific HCPCS codes
Complete monthly WIP review meetings with assigned clinicians to ensure all active patients are processed timely to reduce delays
Establish and maintain regular communication with patients, physicians, O&P clinicians, and payors to support efficient billing, authorizations, and overall patient care
Qualification
Required
3- 5 years of billing/insurance experience- extensive knowledge of billing requirements and practices of various insurance carriers including but not limited to: auto, worker's compensations, private health, and others such as Tricare, Medicare and Medicaid
Expertise in utilizing payer portals/websites (eligibility and benefits)
Excellent written, verbal and face-to-face communication skills, including ability to effectively explain relevant insurance information to patients, as well as communicate with insurance plans and internal customers. Proper phone etiquette
Ability to work independently and collaboratively in a team-oriented environment; professional and friendly demeanor
Good organizational and time management skills to effectively juggle multiple priorities and time constraints
Ability to exercise sound judgement and problem-solving skills
Proficient in Microsoft Excel, Word, and Outlook
Ability to handle patient and organizational information in a confidential manner
Preferred
Four-year degree in Business Administration or related field
Knowledge of medical terminology, preferably in the field of Physical Medicine & Rehabilitation and DME/Orthotics and Prosthetics
Familiarity with Epic and OPIE systems
Benefits
Excellent medical, dental and vision coverage effective on your very first day
2:1 Match on retirement savings
Company
University of Michigan
The mission of the University of Michigan is to serve the people of Michigan and the world through preeminence in creating, communicating, preserving, and applying knowledge, art, and academic values, and in developing leaders and citizens who will challenge the present and enrich the future.
10001+ employees
H1B Sponsorship
University of Michigan has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (662)
2024 (594)
2023 (787)
2022 (473)
2021 (411)
2020 (324)
Funding
Current Stage
Late StageTotal Funding
$359.75MKey Investors
Michigan Economic Development CorporationNational Institutes of HealthBreakthrough T1D
2025-07-17Grant· $1M
2025-06-07Grant· $1.17M
2025-04-23Grant
Leadership Team
Greg McGuire
Managing Director, Mcity
Robert Goodspeed
Chair, Urban and Regional Planning Program
Recent News
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IEEE Spectrum
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