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Redirect Health · 5 hours ago

Director of Client Success — $0 Healthcare for You and Your Entire Family

Phoenix, AZ

Full-time

Onsite

Director/Executive

$100K/yr - $110K/yr

10+ years exp

Redirect Health is dedicated to making healthcare affordable for small businesses and individuals. The Director of Client Success will lead the Client Success function, ensuring clients see value and satisfaction from their partnership, while driving client retention and growth.

Hospital & Health Care

Growth Opportunities

Responsibilities

Serve clients, brokers, and internal Customer Success and care teams

Be responsible for client retention, renewal performance, enrollment growth, and overall client satisfaction

Directly impact the long-term growth and stability of Redirect Health by building strong client relationships and scalable Client Success practices

Own: Client management strategy, including client segmentation, value proposition, coverage model, and renewal approach

Support: Clients and members by ensuring they understand and can fully use their healthcare benefits, with guidance from a strong Client Success team

Collaborate with: Healthcare Consultants, AR Specialists, Brokers, Care Logistics, Claims, and Member Success teams to deliver a consistent “WOW” client experience

Improve: Renewal performance, upsell outcomes, and client retention by using data, trends, and proactive communication to prevent surprise terminations

Advocate for: Clients and brokers by representing their needs, feedback, and results across Redirect Health teams and leadership

Qualification

Client management strategyCustomer Success managementData-driven decision makingAnalytical thinkingAccidentHealth Producer LicensePassion for healthcareCommunication skillsTeam leadershipRelationship buildingResults-oriented mindset