Apply on Employer Site

Hyde Park Hospitality, LLC · 1 day ago

Airport Lounge Front Desk Host

Las Vegas, NV

Full-time

Onsite

New Grad, Entry Level

$23/hr - $23/hr

Hyde Park Hospitality, LLC is a dynamic and fast-growing company in the food business, providing various services including airport concessions and facilities management. They are seeking an Airport Lounge Front Desk Host who will be the first point of contact for guests, ensuring a memorable experience by greeting them, checking credentials, and assisting throughout their stay.

HospitalityManagement ConsultingProfessional Services

Responsibilities

Interact with guests via premier clubroom/bar environment in a professional and pleasant manner

Welcome guests by name and assist them throughout their stay

Being accountable and taking ownership of the guest's experience from beginning to end

Employing the Guest First philosophy in meeting guests' needs and expectations

The ability to listen to the guest's needs, in turn offering confident recommendations, resulting in high satisfaction from the guest with the service they received

Ability to make decisions quickly and effectively, when unanticipated situations may arise, putting guest experience at the forefront of everything you do

Knowledgeable about the lounge, each guest and the surrounding area

Communicate with guests over the phone and in person

Provide all information guests need to enjoy their stay; it may include providing information on the facilities and the services for booking

Possess basic working knowledge of alcoholic beverages and food offerings

Complete paperwork related to daily sales, passenger counts and miscellaneous reporting

Always follow established safety procedures

Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty

Other duties as assigned

Qualification

Hospitality FocusGuest ExperienceConflict ResolutionActive ListeningProblem SolvingReading ComprehensionSpeakingTeamworkTime Management

Required

Strong communication skills and willingness to work as part of a team

Ability to effectively and pleasantly present information one-on-one and in group settings to guests and other team members of the Company

Passion for servicing guest with proactive solutions

Ability to follow directions and procedures, effective time management and organizational skills

Demonstrates the ability to interact with guests and coworkers in a friendly, enthusiastic, and outgoing manner

Requires ability to maintain composure under pressure and awareness of surroundings and cultural differences

Requires ability to maintain a presentable and polished appearance in keeping with service standards in a best-in-class environment

Be able to stand during entire scheduled shift

Ability to handle the stress of a face-paced work shift up to ten (10) hours

Requires the ability to lift and / or move up to 40 pounds

Requires the ability to walk, bend, twist, and stand to perform normal job functions

Report to work on a regular and timely basis

Able to work rotating shifts including weekends and holidays

Must be able to pass and obtain security background check and clearance to work in airport environment

Benefits

Medical Insurance (Health, Dental, Vision)

Disability Insurance

Vacation and PTO

401K Plan with generous Company Matching

Employee Assistance Program (EAP)

Employee Corporate Discounts for nationally recognized products and services (childcare, electronics, entertainment, hotels, home, groceries, restaurants, auto, travel, and pets)