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Ascentium Capital · 3 hours ago

Ascentium Customer Service Specialist

Houston, TX

Full-time

Onsite

Entry Level

$42K/yr - $50K/yr

1+ years exp

Ascentium Capital is a division of Regions Bank that provides convenient access to financing for business equipment and technology. The Customer Service Specialist is responsible for handling in-bound customer calls regarding account questions and resolving issues to ensure customer satisfaction.

Financial Services

Responsibilities

Receives customer phone calls and resolves issues/concerns if necessary

Researches accounts to discover pertinent information and issues

Determines best method to resolve problems to ensure customer satisfaction and adherence to company policies

Responds to billing inquiries

Handles verification of pay histories and quote payoffs

Coordinates problem resolution with appropriate departments

Informs customers of standard procedures or resolution of problem

Follows up, either verbally or in writing, to ensure customer satisfaction

Works with either close supervision or under clearly defined procedures

Qualification

Customer service experienceMicrosoft Office proficiencyAttention to detailVerbal communicationWritten communicationManage prioritiesTeamworkOrganizational skillsSelf-motivationWork under pressure