Nova Lines · 8 hours ago
Operations Support Coordinator
Bridgeview, IL
Full-time
Onsite
New Grad, Entry Level
$32/hr - $32/hrNova Lines is a company focused on operations and safety in the transportation sector, and they are seeking an Operations Support Coordinator to assist in coordinating day-to-day operations and training. The role involves resolving issues across various departments, delivering securement training, and supporting recruiting and onboarding efforts.
Customer ServiceFreight ServiceTransportation
Responsibilities
Partner with the Ops Support Manager to investigate and resolve IC issues and complaints; coordinate with the Ops team for timely resolutions and clear driver communication
Coach underperforming ICs on service, communication, and policy adherence; document plans and outcomes
When necessary, coordinate corrective actions up to contract termination per policy, in partnership with Ops Support and Safety
Serve as a local coordination support point for Safety lane inspections, documentation, and follow-ups
Collaborate with the Shop and Maintenance on equipment-related safety issues (e.g., out-of-service items, inspection prep, PM compliance)
Reinforce coaching tied to preventable incidents, HOS, and CSA priorities; track coaching completion and outcomes
Develop and deliver hands-on securement training (initial onboarding and refreshers): chaining, strapping, edge protection, tarp best practices, and DOT compliance
Ride-alongs or yard-based coaching sessions for ICs who need additional support
Maintain training materials, checklists, and quick-reference guides; align with Safety standards
Partner with Recruiting to ensure candidate promises match operational reality; support upcoming scheduled driver touchpoints
Backup onboarding facilitator when leaders are unavailable, cover safety orientation, securement basics, and policy walkthroughs
Provide feedback to Recruiting on candidate quality and early-tenure risks (first 30/90 days)
Coordinate with Shop/Maintenance on IC truck/trailer condition issues, PM scheduling, and warranty/wear items. Conduct QC checks on ready equipment
Help set expectations with ICs on communication, and required follow-ups to reduce roadside events
Model Nova Lines’ professional, safety-first culture, clear communication, respect for drivers, and follow-through
Maintain confidentiality and compliance standards in all interactions
Other duties as assigned
Qualification
Required
Basic flatbed knowledge required
Clear, steady communicator, able to coach under pressure and keep drivers and teams aligned
Comfortable working in the yard and in-office; able to lift/tarp as needed for demos
Basic systems: TMS/dispatch tools, incident logging, Google suite
Preferred
Background in driving, operations, or training strongly preferred
Exposure to operations and safety processes
Company
Nova Lines
Nova Lines is a flatbed trucking company.
Founded in 2012
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Mihai Sava
President
Company data provided by crunchbase