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ASRC Federal · 7 hours ago

Client Engagement Program Manager

Georgia, United States

Full-time

Hybrid

Senior Level, Lead/Staff

10+ years exp

ASRC Federal is a leading government contractor furthering missions in space, public health, and defense. The Client Engagement Program Manager will lead the USAF contract at Robins AFB, GA, focusing on executing the current program and identifying future opportunities aligned with the customer’s mission.

ConsultingGovernmentInformation TechnologyLogisticsProfessional ServicesSpace TravelStaffing Agency

No H1B

Security Clearance Required

Responsibilities

Performs customer relationship management (CRM) through regular engagement with key stakeholders to manage project milestones and deliverables, while fostering trust and uncovering opportunities for follow-on work and expanded services

Briefs leadership on contract performance and discusses trends or feedback that may support positioning for future contract phases or related opportunities

Acts as primary customer contact for program activities, leading program review sessions with customer to discuss cost, schedule, and technical performance, while identifying potential areas for expanded support or future business opportunities

Work collaboratively with ASRC Federal colleagues on intercompany initiatives, growth-oriented activities, and strategy development, including contributing to business development efforts such as pipeline planning, opportunity shaping, and proposal input

Manages several teams performing software development, engineering, information assurance, cyber and sustainment activities

Manages the contractual, financial, performance and schedule aspects of the program

Submits deliverables in accordance with contractual requirements

Reviews and approves invoices, internal work orders and contractual changes

Conducts forecasting, performance and budgetary analysis and reviews

Prepares reports, metrics, and documentation for internal and external stakeholders

Identify, support, manage and mitigate risks for all functional areas of the project

Performs hiring functions, such as opening requisitions, screening and interviewing candidates

Coordinates onboarding/offboarding of employees and approve timecards, bonuses, raises, and promotions

Provide mentorship to subordinates and work with staff on performance feedback, career growth, conflict resolution, and retention activities

Qualification

Secret security clearanceCustomer relationship managementProgram managementBusiness developmentAgile project managementFinancial analysisMicrosoft Office SuiteLeadership skillsRisk managementTechnical backgroundCommunicationMentorshipConflict resolutionTeam collaborationDecision-making

Required

Secret security clearance

BS/BA

Ten (10) years experience. The following are examples of qualifying experience: Submitting deliverables in accordance with contractual requirements, Reviewing/approving invoices, internal work orders and contractual changes, Conducting forecasting, performance and budgetary analysis and reviews, Briefing stakeholders on overall performance of contract, Performing customer relationship management (CRM) to include face-to-face meetings, briefings, and sessions, Identifying, assessing, managing and mitigating risks for all functional areas of a project, Performing hiring functions, such as opening requisitions, screening and interviewing candidates, Coordinating onboarding/offboarding of employees and approving timecards, bonuses, raises, promotions and terminations, Providing leadership and mentorship to diverse technical teams and working with staff on performance feedback, career growth, conflict resolution, and retention activities, Managing senior technical personnel (Developers, Engineers, Administrators), Managing activities in Agile environments, Managing IT Service/Support projects/contracts, Conducting requirements analysis of PWS/SOWs and other governing documents to identify risks and challenges, resource requirements, and opportunities for growth and improvement

Strong experience collaborating with internal stakeholders to identify and pursue business development opportunities that align with program capabilities and customer needs

Experience partnering with leadership and business development teams to shape future work through strategic engagement and solution development

Experience using program performance data and customer feedback to inform business development strategies and support competitive positioning

Must be able to travel to Robins AFB, GA as needed. Could be 1 or more times a month

Possess strong organizational, leadership, and decision-making skills

Proficiency in Microsoft Office Suite and project management tools

Excellent verbal and written communication skills

Preferred

US Air Force experience or experience supporting US Air Force programs

Engineering or Software Development experience

Project Management Professional (PMP)

Comptia Security+

Benefits

Comprehensive plans for medical, dental, vision, life insurance, and short-term/long-term disability

Inclusive policies for bereavement, military obligations, and parental needs, along with 11 paid holidays annually

A 401(k) plan with a generous company match and immediate vesting to help secure your financial future

Employee referral bonuses to reward you for helping grow the ASRC Federal Family

After 90 days of employment, regular full-time employees are eligible for our professional development program. This includes annual funding for: Pursuing Associate’s, Bachelor’s, or Graduate Degrees, Obtaining industry-standard professional certifications, Participating in professional certificate programs, Covering registration fees for professional conferences