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hackajob · 1 day ago

Workforce Planning - Time Series Forecasting Strategist -Quant Analytics Associate

Wilmington, DE

Full-time

Onsite

Mid Level

3+ years exp

hackajob is collaborating with J.P. Morgan to connect them with exceptional tech professionals for this role. As a Quant Analytics Associate in Workforce Planning, you will be responsible for forecasting contact center demand and enhancing the forecasting process to ensure optimal staffing and service goals are met.

Artificial Intelligence (AI)Generative AIHuman ResourcesRecruitingSoftware

Responsibilities

Identify opportunities to enhance existing call volume and productivity forecasting process

Monitor, Evaluate, and Improve Forecast Accuracy: Regularly assess the accuracy of forecasts by comparing them with actual outcomes, implement improvements based on findings, and use common sense approaches to explain changes and reasons for error

Possess strong interpersonal skills for partnering with various levels of the organization and influencing results

Provide analytical leadership to cross-functional team structure that prepares detailed integrated forecasts across multiple lines of business, and segments

Take complex results and communicating them in an easily understood way, focusing on how specific results fit into the bigger picture

Explore opportunities for creating frameworks for automation using Python

Stay informed on Industry Trends: Keep abreast of industry trends, emerging technologies, and best practices in forecasting to ensure the organization remains competitive and innovative in its approach