Carlisle Brake & Friction · 1 hour ago
Customer Service Representative
Medina, OH
Full-time
Onsite
Entry Level
1+ years expCarlisle Brake & Friction is seeking a Customer Service Representative to process customer orders and ensure timely delivery of products. The role involves collaborating with customers and manufacturing plants, handling inquiries about product use, pricing, and availability, while also supporting outside sales managers.
IndustrialManufacturingMechanical DesignMechanical Engineering
Responsibilities
Input customer orders and changes into order entry system while maintaining order board
Assist customers and distributors with pricing, delivery, and method of shipment
Review pricing on customer purchase orders and enforce minimum lot sizes
Acknowledge receipt of orders to customers
Authorize customer returns and follow-up with plant personnel. Issue credits upon receipt of customer returns
Support outside Sales Managers
Act as “liaison” between plant personnel, product/sales managers, and the customer
File purchase orders, contracts, quotes, correspondence to support Quality System record retention
Expedite deliveries for customer inquiries and past due
Follow stated procedures related to SOX and TS
Release tooling invoices at the time of initial order shipment
Follow up on NPI (New Product Introduction) to ensure timely order entry
Assist with physical inventory if needed
Diligent order/contract review required to maintain ISO compliance
Generate system reports and excel spreadsheets as needed to support customer and/or sales requirements
Qualification
Required
High school diploma required
1-3 years' experience in customer service
Professional attitude with the ability to communicate clearly and effectively at all levels
Ability to resolve customer related problems or gather accurate information to pass on to others as needed
Ability to listen attentively, make sound decisions, and speak with confidence
Attention to detail and ability to follow up is critical, ability to meet deadlines
Must be a motivated initiative-taker with the ability to work independently and/or in a cross-functional work team environment
This person must view customer complaints as an opportunity to satisfy the customer, rather than a negative experience
Preferred
Bachelor's Degree in Business Administration
1-3 years' experience in customer service
Company
Carlisle Brake & Friction
Carlisle Brake & Friction is a global provider of machinery brake and hydraulic solutions.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2021-05-25Acquired
Recent News
2025-01-06
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