Nema Health · 1 week ago
Director of Practice Operations
United States
Full-time
Remote
Director/Executive
$146K/yr - $159K/yr
8+ years expNema Health is a survivor-and clinician-led virtual treatment program for PTSD and trauma, dedicated to helping trauma survivors find lasting peace and healing. The Director of Practice Operations will oversee the operational backbone of Nema’s virtual clinic, ensuring a seamless experience for patients and clinicians while driving efficiency and quality across care delivery operations.
Health CareMental HealthPersonal Health
Responsibilities
Build Scalable Systems • Develop Nema’s Care Operations Handbook to standardize training and operational best practices
Design end‑to‑end workflows for administrative task management, scheduling, service recovery, and quality assurance in a virtual clinic environment
Create infrastructure, tooling and playbooks that scales alongside business growth, while maintaining consistency and quality across teams and modalities of care
Drive Operational and Clinical Excellence • Monitor and improve key metrics including utilization, patient retention, and access times, collaborating with clinical leaders to enhance outcomes
Translate KPI and OKR insights into clear decisions and action plans that close gaps, optimize throughput, and improve care delivery
Anticipate operational dependencies and guide cross‑functional planning to ensure sustainable growth and appropriate resource allocation
Elevate Patient And Provider Experience • Lead patient services and care coordination teams to deliver high‑touch, empathetic support for patients and providers
Establish a quality assurance framework that proactively identifies system gaps, escalates risk and drives continuous improvement
Strengthen the referral ecosystem and care transitions, ensuring seamless patient transitions and trusted provider partnerships
Lead and Develop Teams • Serve as the point of escalation for complex operational or patient issues, resolving them with decisiveness and empathy
Coach and develop individual contributors and people managers, supporting professional growth and leadership readiness
Foster a culture of accountability, transparency, and operational excellence across all care operations teams
Partner Cross-Functionally • Collaborate with the Product team to identify automation opportunities, improve tooling, and surface real-time operational insights for front-line teams
Work closely with Admissions, Clinical, and Sales to align workflows, capacity, and service levels with growth objectives and patient needs
Contribute an operations perspective to new program design, market launches, and pilot initiatives, ensuring feasibility, compliance, and scalability
Qualification
Required
8-10 years of experience in patient-facing or care delivery environments
Demonstrates a deep understanding of clinical workflows and healthcare operations
Spent 3+ years building and refining operational frameworks within a growing start-up
Demonstrated ability to take a holistic systems view while maintaining focus and operational continuity amid the frequent pivots, shifting priorities, and ambiguity inherent in a Series A environment
Comfortable setting the 30,000-foot strategy with a leadership team
Equally ready to roll up your sleeves to handle the 'nitty-gritty' of care delivery challenges
Demonstrated ability to use data to drive operational decisions and create alignment across multiple stakeholders
Experience building and leading high-performing teams with a track record of mentoring and developing future leaders
Passion for Nema's mission and committed to modeling company values such as Honor Through Impact and Thoughtful Planning Enables Growth
Preferred
Preference for experience in a consulting firm or business operations
Benefits
PTO
A healthcare stipend
A 401(k) with matching
An annual education stipend
An annual “work from home” stipend
Paid parental leave
Company
Nema Health
Nema provides comprehensive trauma care administered by PTSD-trained therapists.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$18.6M2024-11-01Series A· $14.5M
2023-11-09Seed· $4.1M
Leadership Team
Sofia Noori
Co-Founder and CEO
Recent News
2025-09-30
Behavioral Health Business
2025-06-28
Company data provided by crunchbase