Columbia Basin Health Association · 1 day ago
Patient/Brand Ambassador
Othello, WA
Full-time
Onsite
Entry, Mid Level
2+ years expColumbia Basin Health Association is focused on promoting access to clinical services and patient education. The Community Engagement Coordinator serves as a liaison, educator, and advocate, ensuring that patients and families are aware of available services and coordinating community engagement initiatives.
DentalHealth CareMedical
Responsibilities
Support the execution of strategy including the five point Food is Medicine Program, the Occupational Health development program, etc
Conduct in-clinic and school-based outreach to educate patients and families on available CBHA clinical programs (e.g., diabetes prevention, behavioral health, nutrition, chronic disease management, and Food as Medicine)
Coordinate direct support services such as information booths, educational presentations, and health screenings that connect patients to care
Partner with providers and care teams to ensure patients understand benefit programs, sliding fee scale, and eligibility processes
Support patient participation in quality initiatives and preventive health programs (immunizations, screenings, wellness checks)
Coordinate community services events and engagement opportunities such as Fairs, Civic Events, CBHA Color Run, Fundraisers, etc
Serve as a CBHA Brand Ambassador at patient-facing events, within schools, and during community partnerships / events, ensuring consistent, patient-friendly communication
Act as a liaison between CBHA and key community stakeholders (schools, farms, local organizations, and patient advocacy groups)
Collect feedback from patients and partners to inform service improvements and share insights with leadership
Plan and coordinate allowable health education events (nutrition workshops, CBHA in the Kitchen demonstrations, chronic disease prevention activities)
Support the execution of initiatives such as MAHA agenda, Food as Medicine programs, wellness fairs (focused on clinical services), and patient-facing information sessions
Provide logistical support for employee engagement and training activities when aligned with HR-approved initiatives
Develop culturally and linguistically appropriate educational materials for distribution in clinics, schools, and partner organizations
Collaborate with contracted vendors for indirect support services (video, design, photography), ensuring all outputs align with clinical service promotion and patient education
Maintain content and updates for CBHA website and patient portal related to health education, preventive services, and program offerings
Document engagement activities in alignment with FQHC allowable cost reporting standards
Track outreach hours and classify activities to support the 80/20 allowable vs. unallowable split
Ensure all engagement activities comply with state, federal, and HRSA guidelines
Conduct research and develop a competitive analysis of community relations practices by other companies, execute coordination with research agency (e.g. Capital Link)
Consult with and support our clinic staff as they navigate community engagement opportunities
Research opportunities with established and new allowable charitable, association and membership partners
Track charitable contributions
Assist with various projects as assigned by supervisor
Provide backup support for Site Directors / Clinic Managers as required
Promotes a positive work culture and upholds clinic policies and procedures, including the WE CARE standards of Behavior
Uphold confidentiality at all times in regards to CBHA activities, reports, financials, patient health information and other proprietary information specific to CBHA
Qualification
Required
Associates or Bachelors degree in Communications, Public Health, Health Education, or related field (or equivalent experience)
Minimum 2 years of experience in community engagement, patient outreach, or public health education
Strong understanding of cultural and socioeconomic factors affecting agricultural worker and migrant communities
Excellent communication, presentation, and interpersonal skills
Ability to manage multiple priorities and work effectively in diverse community settings
Ability to prepare correspondence and reports with Microsoft Word
Ability to use Microsoft Excel to create tables and simple displays of information
Ability to generate and modify reports
Ability to create basic presentations in Microsoft PowerPoint
Job duties require the effective communication of information during informal and formal verbal presentations
Job duties require the effective communication of information in written (including electronic) correspondence
Communicates complex concepts in a clear effective manner for a general audience
Ability to stand, sit and walk, to use hands and fingers, and to speak frequently
Ability to lift up to 20 pounds
Close vision (clear vision at 20 inches or less)
Distance vision (clear vision at 20 feet or more)
Ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)
Frequent travel to various clinic sites is required
Must possess a valid Washington State driver's license
Preferred
Bilingual/bicultural preferred (English/Spanish)
Company
Columbia Basin Health Association
Columbia Basin Health Association specializes in healthcare solutions & deals with maternity support, dental, eye care, medical & pharmacy.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$0.5M2023-09-19Grant· $0.5M
Leadership Team
Nieves Gomez MSW, MPA, CMPE
Chief Executive Officer
Joshua Bunch
Chief Financial Officer
Company data provided by crunchbase