Client Experience Manager jobs in United States
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ThoroughCare · 4 hours ago

Client Experience Manager

positionPittsburgh, PA
timeFull-time
remoteOnsite
seniorityMid, Senior Level
date5+ years exp

ThoroughCare, Inc. is a healthcare platform services vendor that provides targeted solutions for healthcare providers. They are seeking a Client Experience Manager to act as a strategic advisor, responsible for identifying and advancing expansion opportunities within existing partnerships and ensuring long-term contract retention.

Enterprise SoftwareHealth CareSoftwareWellness

Responsibilities

Execute Strategic Business Reviews to identify needs and pain points that would benefit from expanded services
Navigate a book of business to identify and build relationships with departmental buyers and clinical influencers within existing accounts
Own existing customer growth within an assigned portfolio through consultative inside sales, including identifying upsell opportunities, developing business cases, and partnering with Sales to close expansion revenue
Develop and implement a comprehensive growth plan for each client, ensuring ThoroughCare is positioned as a long-term strategic partner
In addition to ensuring a 95% retention rate, the associate will ensure revenue expansion as defined in our Annual Operating Plan. within an existing client base

Qualification

Healthcare experienceChronic Care ManagementRemote Patient MonitoringValue Based CareConsultative salesClient relationship managementBusiness case developmentCommunication skillsProblem solvingTeam leadership

Required

Bachelor's degree required
5+ years of experience in healthcare
Demonstrated experience establishing best-in-class products for supporting the patient care continuum
Demonstrated ability to advocate for expanded solutions that drive measurable improvements in patient outcomes and practice efficiency
Proven track record of securing qualified opportunities within an existing customer base
Ability to translate technical product features into ROI-driven business cases for healthcare executives
Proven experience successfully working in an organization experiencing the changes that is inherent at a fast-growing and constantly evolving company
Demonstrated ability to foster relationships while managing, influencing, and achieving alignment with clients
Strong written and verbal communication skills, with a track record of presenting clinical and business value to senior management

Preferred

Clinical experience is preferred, but this role is not a clinical care delivery position
Preferred experience with Chronic Care Management, Remote Patient Monitoring, Care Management, and/or Value Based Care

Benefits

Health insurance
Paid vacation
401k
Career advancement opportunities

Company

ThoroughCare

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The Healthcare industry is known for many innovative products. Up until now, Patient Assessments was not one of them. We decided to do
dateFounded in 2013
location
Pittsburgh, Pennsylvania, USA
people-size11-50 employees
web-link
http://www.thoroughcare.net

Funding

Current Stage
Early Stage
Total Funding
$11M
Key Investors
Empactful Capital LLCCypress Growth Capital
2025-10-23Series Unknown· $3M
2024-11-19Series A· $5M
2022-05-17Series Unknown· $3M

Leadership Team

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Dan Godla
Founder and CEO
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Recent News

Newswire
Leaders Named in Accountable Care and Value-Based Care Technology and Advisory Ecosystem
2025-10-09
PRLog
ThoroughCare Partners with CareCo AI to Enhance Efficiency and Patient Care
2025-01-14
MobiHealthNews
ThoroughCare integrates care management software into PointClickCare marketplace
2024-12-28
Company data provided by crunchbase