Burlington Medical · 3 months ago
Returns Coordinator
Newport News, VA, US
Full-time
Onsite
New Grad, Entry Level
$19/hr - $21/hrBurlington Medical is looking for a Returns Coordinator to manage the RMA (Returned Material Authorization) process. This role involves assisting customers with their requests and efficiently handling RMA-related tasks.
Health CareMedicalMedical Device
Responsibilities
Create RMA’s into the Salesforce/ Rootstock data system
Send customer’s RMA instructions
Receive RMA’s into the Salesforce/ Rootstock system
Process RMA Cases
Warranty Policy Review for Charged and No Charge RMA orders
Create quotes for Repairs
Create quotes for orders
Contact customers for PO’s and other information needed for RMA processing
Create Shipping Return Labels
Enter RMA orders
Assist with RMA inventory
Document instructions for performing the above mentioned duties
Qualification
Required
Excellent Customer Service skills
Excellent interpersonal and written communication skills
Ability to lift and move boxes or materials weighing up to 25 lbs
Ability to manage multiple tasks and be flexible in a face-paced environment
Well-organized structured approach to managing, prioritizing and balancing multiple tasks
High school Diploma or equivalent
Word, Excel, Outlook, and Teams knowledge
Operation of basic measuring devices
Company
Burlington Medical
Burlington Medical engineers the highest quality and lightest weight lead aprons in the industry.
Founded in 1930
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2026-01-07Acquired
Leadership Team
Jay Jamison
Chief Financial Officer
Recent News
2025-04-04
2025-02-17
Company data provided by crunchbase