Barclays ยท 8 hours ago
Service Desk Specialist
New York, NY
Full-time
Onsite
Mid, Senior Level
$125K/yr - $170K/yrBarclays is on a transformative journey to redefine the future of banking and craft innovative solutions. The Service Desk Specialist will support day-to-day technology operations by resolving issues, maintaining service stability, and collaborating with teams to ensure technology services meet business needs.
BankingConsumerFinancial ServicesWholesale
Responsibilities
Provision of high-quality support and problem-solving capabilities through various communication channels to resolve specific technology issues related to products and applications, ensuring that the relevant stakeholders are updated on progress
Development of reports and dashboards to visualise and communicate key findings and recommendations for improvement to team leads and relevant stakeholders
Management of user requests including password resets, software installation, access provisioning and equipment troubleshooting
Collection and maintenance of incidents, requests and resolutions to access trends, identify common issues, track services metrics
Maintenance of a knowledge base containing documentation of resolved cases for future reference and self-service opportunities
Execution of assessments to establish the severity and urgency of reported issues to support the prioritisation process
Development and provision of user training on applications, systems and equipment to enhance experience and self-sufficiency
Qualification
Required
Providing first-line and second-line technical support for enterprise systems and applications
Troubleshooting incidents, managing escalations, and supporting timely resolution
Working with cross-functional teams to support service improvements
Following risk and control frameworks within technology environments
Supporting technology changes that impact services and users
Preferred
Understanding of risk and controls within IT service environments
Experience supporting change and transformation activities
Awareness of how technology services align with business needs
Problem-solving skills and a structured approach to issue resolution
Familiarity with ITSM tools, digital platforms, or basic automation
Company
Barclays
Barclays is a transatlantic consumer and wholesale bank with global reach, offering products, and services.
Founded in 1690
10001+ employees
H1B Sponsorship
Barclays has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (621)
2024 (610)
2023 (639)
2022 (720)
2021 (571)
2020 (448)
Funding
Current Stage
Public CompanyTotal Funding
unknown1986-09-09IPO
Leadership Team
Geoffrey Belsher
Chief Executive Officer for Canada
David Morris
Head of Engineering, Colleague Platforms
Recent News
2026-01-17
2026-01-16
Company data provided by crunchbase