ID Tech Solutions Inc · 12 hours ago
IT Support Engineer (LV1)
Lakewood, NJ
Full-time
Onsite
Mid Level
$24/hr - $28/hr
3+ years expID Tech Solutions Inc is a fast-growing IT and Low Voltage service provider seeking an IT Support Engineer to assist clients with technical support issues. The role involves troubleshooting, hardware and software support, and ensuring customer satisfaction through effective communication and collaboration.
Information Technology
Responsibilities
Field incoming help requests from end users via telephone, email and work orders in a courteous manner
Respond to assigned tickets/tasks in accordance with SLA guidelines
Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to a final resolution
Demonstrate exceptional troubleshooting skills, apply diagnostic utilities and best practice methodology to aid in troubleshooting
Software Installation and Configuration: Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing solutions, and configuring systems and applications
Hardware Support: Provide basic hardware support, including setting up and configuring computers, printers, scanners, and other peripheral devices. Diagnose hardware failures, replace faulty components, or coordinate with vendors for repair or replacement
Take ownership of tasks and follow through to ensure complete resolution to customers' satisfaction
Collaborate closely with the team, escalating tickets in a timely manner, and conversing with the Team Lead for assistance and direction. All to foster a collaborative and supportive work environment
Exhibit a strong dedication to teamwork, readily assisting colleagues and clients as needed to ensure successful outcomes
Maintain a positive and professional demeanor, both in-person and when communicating remotely with clients, promoting excellent customer service and client satisfaction
Participate in an on-call rotation
Qualification
Required
At least 3 years of experience as an IT Support Engineer, preferably in an MSP environment
Strong knowledge of AD, Office 365 and DNS required
CompTIA A+ or Network+ Certifications a big plus
Ability to prioritize and handle critical client technical matters with a sense of urgency
Excellent troubleshooting instincts and the ability to identify and resolve end user issues
Strong team player with the ability to collaborate effectively in a fast-paced environment
Exceptional communication and interpersonal skills, promoting excellent customer service
Dedication to professional growth and staying updated with the latest industry trends and technologies
Benefits
Health
Dental
Vision
401k
PTO
Paid holidays
Company
ID Tech Solutions Inc
ID-Tech Solutions was founded in 2001 as a one-source resource for IT and communications related products and services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Kalmen Unger
COO
Company data provided by crunchbase