This job has closed.

SOLVENTUM · 2 months ago

Field Service Lead - Nashville, TN

Nashville, TN

Full-time

Onsite

Mid, Senior Level

$55K/yr - $67K/yr

5+ years exp

Solventum is a new healthcare company focused on improving lives through innovative solutions. The Field Service Lead will oversee local business operations, provide training and support to service center employees, and ensure superior customer service while managing equipment delivery and inventory control.

Business Consulting and Services

No H1B

Responsibilities

Serves as the service center designee, in the absence of service center management to assume responsibilities of the person in charge of the location

Oversight of local business operations to include metrics and required use of outside labor. This will also include daily disposition of work to other team members

Provides support and training to other service center employees regarding appropriate execution of operational protocols and processes

Supports customers to include patients and hospital staff on a regular basis providing superior customer service with customer centric solutions; Executes customer training on products and processes as appropriate

Organizes, allocates and executes work tasks to effectively and efficiently meet customer expected timeframes for service

Ensures timely and accurate order management execution of the center using company issued computers and electronic equipment for accurate documentation and record keeping

Obtains and evaluates all information regarding service and product inquiries and provides prompt responses & appropriate follow up. Seeks out customer needs and feedback; responding and/or escalating to management as appropriate

Safely operates a company vehicle to support the equipment delivery, retrieval and onsite customer service requirements of the position (30-75%)

Prepares best-in-class medical device equipment (cleaning, disinfecting, quality validation and routine maintenance), disposables, and documentation processing for delivery

Performs and coordinates inventory control on assets, parts, disposables, and supplies. Contacts customers regarding coordination of delivery and retrieval return of products

Accurately prepare, Pick, Pack, Ship and Receive inbound and outbound shipments using 3rd party partners; Loading and unloading medical equipment from company vehicles

Leads and ensures compliance with all work and safety instructions and conforms to Company and Departmental policies and procedures and regulatory requirements. Ensures and maintains a clean, orderly and safe working environment