QUAD · 2 months ago
Sr. Quality Manager - Packaging
Franklin, WI
Full-time
Hybrid
Senior Level
5+ years expQuad is a global marketing experience company that aims to help clients enhance their marketing effectiveness. The Sr. Quality Manager – Packaging oversees quality systems across multiple manufacturing facilities, ensuring compliance and continuous improvement in packaging quality.
AdvertisingMarketing
Responsibilities
Maintain quality compliance across all packaging locations and rectify non-conformances
Ensure strict adherence to Quad Packaging Quality System and regulatory requirements for food packaging
Oversee and enforce quality expectations across production departments
Manage documentation, reporting, and closure of compliance issues
Review GMP documents for compliance with SOPs, quality systems, and regulatory standards
Initiate, distribute, track, and evaluate root cause investigations and corrective actions
Ensure corrective actions are completed and effective across all locations
Manage customer complaint procedures and lead investigations into quality issues
Support complaints handling and implement improvement actions to prevent recurrence
Assist with and lead various audits (SQF, AIB, ISO) to ensure continued certification
Prepare facilities for and host customer audits and inspections
Oversee the Quality audit plan, including scheduling, reporting, and follow-up on corrective actions
Coordinate customer-initiated audits and ensure proper documentation and response
Provide leadership to Quality Leaders at each factory and internal audit teams
Hold monthly leadership meetings to review YTD costs of quality, trends, and system performance
Establish and communicate a strategic site quality vision aligned with organizational goals
Prepare and conduct Quality Management Review meetings with senior management
Promote a culture of 'right first time' and continuous improvement across all levels
Collaborate with plant leadership and production teams on quality investigations and solutions
Communicate clearly with internal and external customers regarding quality matters
Respond to customer complaints with urgency and confidence
Facilitate customer-facing activities, including visits, responses, and audit preparation
Analyze data related to process validations, controls, and improvement efforts
Consolidate plant reports to measure quality system failures, trends, and associated costs
Confirm and audit consistency of customer product testing databases
Set up and maintain common systems for calibration logs and coordination across factories
Verify receipt of returned goods and ensure system confirmation for credit issuance
Provide guidance, interpretation, and training on regulations, guidelines, and company procedures
Continually assess and develop the capability of quality team members
Support HR with performance issues related to quality employees
Lead quality initiatives and focus groups to enhance awareness and understanding
Manage analytical quality control for raw materials, semi-finished, and finished goods
Develop and implement quality process controls across operations (facilities, equipment, materials, production, packaging, labeling)
Drive plant accountability in vendor performance, defect investigation, and quality data analysis
Qualification
Required
Bachelor's degree in Engineering, Quality Management, Food Science, Packaging, or a related field required
Minimum 5 years of experience in quality management within manufacturing, packaging, or food production environments
Experience managing multi-site quality systems and leading cross-functional teams
Proven track record in regulatory compliance, audits, and continuous improvement initiatives
30% travel to manufacturing plants including international location
In-depth knowledge of quality systems (QMS), regulatory requirements (SQF, AIB, ISO, GMP), and industry standards for packaging and food safety
Strong analytical skills with the ability to interpret data and drive process improvements
Excellent communication and leadership skills; ability to influence and collaborate across departments
Proficiency in root cause analysis, corrective and preventive actions (CAPA), and audit management
Ability to manage multiple priorities and work in a fast-paced environment
Strong organizational skills and attention to detail
Proficiency with quality management software and Microsoft Office Suite
Preferred
Advanced degree (MBA, MS)
Certification in Quality Management (e.g., ASQ Certified Quality Manager, Six Sigma, ISO Lead Auditor)
Benefits
401(k)
Holidays
Vacations
Company
QUAD
QUAD is a design and tech agency that specializes in advertising.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase