Globe Life · 1 week ago
Customer Service Representative (Remote)
United States
Full-time
Remote
New Grad, Entry LevelGlobe Life is a company committed to empowering its employees and fostering a caring and innovative culture. They are seeking a Customer Service Representative responsible for providing exceptional customer service and resolving inquiries promptly and professionally.
Financial ServicesInsurance
Responsibilities
Assist with daily call volume (service level takes priority)
Provide accurate resolutions to customer inquiries in a professional and courteous manner
Ensure customer needs are met on every interaction (phone, email, written correspondence, etc.)
Meet Quality Assurance Requirements and other key performance metrics
All other duties as assigned
Excellent verbal & written communication skills
Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections
Proficient in Microsoft Office Suite, specifically Word, Excel, Outlook, and general working knowledge of Internet for business use. Ability to learn new computer systems
Knowledge of customer service principles and practices
Teamwork – Commitment to the successful achievement of team and organizational goals through a desire to participate with and help other members of the team
Customer Service Focus – Demonstrate a focus on listening to and understanding client/customer needs and then delighting the client/customer by exceeding service and quality expectations
Must possess and professional and friendly attitude and be able to quickly develop a rapport with customers
Have flexibility in your schedule
Be detailed oriented
Ability to professionally handle and resolve escalated issues
Reliable and predictable attendance of your assigned shift
Ability to work Full-Time and/or part-time based on the specific position for which you're applying
Monday to Friday schedules, no weekend phone schedules
Qualification
Required
Excellent verbal & written communication skills
Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections
Proficient in Microsoft Office Suite, specifically Word, Excel, Outlook, and general working knowledge of Internet for business use
Ability to learn new computer systems
Knowledge of customer service principles and practices
Teamwork – Commitment to the successful achievement of team and organizational goals through a desire to participate with and help other members of the team
Customer Service Focus – Demonstrate a focus on listening to and understanding client/customer needs and then delighting the client/customer by exceeding service and quality expectations
Must possess a professional and friendly attitude and be able to quickly develop a rapport with customers
Have flexibility in your schedule
Be detail oriented
Ability to professionally handle and resolve escalated issues
Reliable and predictable attendance of your assigned shift
Ability to work Full-Time and/or part-time based on the specific position for which you're applying
Monday to Friday schedules, no weekend phone schedules
High school diploma or equivalent
Heavy computer and phone usage
Ability to sit 90% of the workday
Willingness to work shift work and overtime is required
Benefits
Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance.
Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan.
Paid holidays and time off to support a healthy work-life balance.
Parental leave to help our employees welcome their new additions.
Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals.
Company-paid counseling for assistance with mental health, stress management, and work-life balance.
Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career.
Discounted Texas Rangers tickets for a proud visit to Globe Life Field.
Company
Globe Life
Globe Life is an insurance company.
Founded in 1951
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$250M2024-08-15Post Ipo Debt· $250M
2019-08-09IPO
Leadership Team
Frank Svoboda
Executive Vice President and Chief Financial Officer
Recent News
PR Newswire
2025-11-07
2025-10-29
Company data provided by crunchbase