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hackajob · 2 days ago

Product Manager, Vice President - Customer Acquisition Experiences (CAE)

Columbus, OH

Full-time

Onsite

Senior Level

5+ years exp

hackajob is collaborating with J.P. Morgan to connect them with exceptional tech professionals for the role of Product Manager in Customer Acquisition Experiences. This role involves enhancing the account opening customer experience and leading the end-to-end product life cycle while collaborating with cross-functional teams to deliver high-quality products that exceed customer expectations.

Artificial Intelligence (AI)Generative AIHuman ResourcesRecruitingSoftware

Responsibilities

Develop a product strategy and product vision that delivers value to customers

Manage discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap

Own, maintain, and develop a product backlog that enables development to support the overall strategic roadmap and value proposition

Build the framework and track the product's key success metrics such as cost, feature and functionality, risk posture, and reliability

Form relationships critical to supporting the product vision, strategy, objectives, discovery, and delivery

Perform in-depth analysis for fact finding on existing behavior of the system, including business logic and end-to-end data flow, and educate stakeholders to help ensure the build of comprehensive, robust requirements

Collect, refine, and maintain a healthy backlog of user stories which are easily understood by the consuming team(s)

Facilitate discussions with technical, design, and analytics partners to refine stories to a level of detail that will enable code to be written and tested without defects or requirements gaps; write acceptance criteria and generate test scripts

Ensuring adherence to the JIRA processing and maintaining Confluence documentation, including maintaining a living evergreen repository so we always have an understanding of our current state

Participate in testing and data conditioning

Qualification

Product managementProduct development life cycleData analyticsAgile product developmentAPI-based designsKafka-driven architectureJavaScript stackRisk managementFraud prevention toolsEvent-based designsMicroservicesWeb servicesWritten communicationCollaboration skillsRelationship-building

Required

5+ years of experience or equivalent expertise in product management or a relevant domain area

Advanced knowledge of the product development life cycle, design, and data analytics

Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management

Ability to leverage analytic insights and a deep understanding of data to continually improve the experience and reach or exceed OKRs

Effective execution in a demanding technology space, managing multiple co-suppliers, complex dependencies, and modernization efforts

Excellent written communication skills

Ability to manage tight delivery timelines and maintain calmness under pressure

Strong collaboration and relationship-building skills across the firm and with external partners; flexibility with changing priorities

Experience with agile product development and the software delivery lifecycle

Experience with API-based designs, Kafka-driven architecture, and the JavaScript stack

Familiarity with the business services and offerings associated with Chase Account Opening

Preferred

Demonstrated prior experience working in a highly matrixed, complex organization

Experience with risk management and fraud prevention tools

Self-motivated with a high degree of independence, has a bias towards action, and willing to roll up their sleeves to ensure projects are tracking towards success

Experience with Event-based designs, microservices, web services

BA or BS in applicable field of study