LanceSoft, Inc. · 1 month ago
Office/Administration - Representative - Customer Service (Mid Level)
Torrance, CA
Full-time, Contract
Onsite
New Grad, Entry, Mid Level
$23/hr - $25.98/hr
0+ years expLanceSoft, Inc. is a company seeking a Customer Service Representative to provide high-quality service to both internal and external customers. The role involves responding to inquiries, entering orders, processing return authorizations, and maintaining customer records.
Information Technology
Responsibilities
Enter orders, change requests, return authorizations and expedite requests in CRM system
Answer customer requests via email and/or telephone professionally and in a timely manner, such as providing estimated time of arrival (ETAs), assistance with billing issues, and escalating when applicable
Maintaining the customer master file, processing changes requests and return authorizations in ERP system
Stay informed about updates to policies, products, and services
Using critical thinking skills to devise solutions for customers and following up to ensure concerns are resolved
Perform other job-related duties as assigned and office administrative tasks
Qualification
Required
Proven experience in customer service
Experience with managing multiple projects
Outstanding communication skills, both written and oral
Competent with Excel and Word
Ability to work in a cross-functional cross-country team environment
Ability to manage self and tasks in an appropriate manner
Excellent organizational and administrative skills
Attention to detail
A calm and analytical approach to problem solving
Willingness to work as part of a team
Ability to communicate using English (or local language)
Requires a high school diploma or equivalent
0-3 years of experience in the field or in a related area
Has knowledge of commonly-used concepts, practices, and procedures within a particular field
Relies on instructions and pre-established guidelines to perform the functions of the job
Works under immediate supervision
Primary job functions do not typically require exercising independent judgment
Typically reports to a supervisor or manager
Company
LanceSoft, Inc.
Established in 2000, LanceSoft is a pioneer in delivering top-notch Global Workforce Solutions and IT Services to a diverse clientele.
5001-10000 employees
H1B Sponsorship
LanceSoft, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (55)
2024 (32)
2023 (23)
2022 (25)
2021 (60)
2020 (80)
Funding
Current Stage
Late StageLeadership Team
Ram Karuppusamy
Chairman & CEO
Simon Dealy
Chief Financial Officer
Company data provided by crunchbase