Wells Fargo · 1 month ago
Business Relationship Support Manager - Dedicated Service, Global Payments & Liquidity
MINNEAPOLIS, MN
Full-time
Hybrid
Mid, Senior Level
$87K/yr - $168K/yr
4+ years expWells Fargo is seeking a Business Relationship Support Manager to join the Dedicated Service team in the Global Payments & Liquidity line of business. In this role, you will manage the relationship support function, oversee customer due diligence operations, and lead a team to achieve objectives while ensuring compliance with policies and regulations.
BankingFinancial ServicesFinTechInsurancePayments
No H1B
Responsibilities
Manage the relationship support function for an assigned team or office
Manage the end-to-end customer experience including onboarding and extensive problem-solving
Participate in the identification and maximization of growth opportunities and on-site calls with Relationship Managers
Identify and recommend opportunities for process improvement and risk control development
Oversee customer due diligence operations which may include proper initiation and accuracy of loan documentation process and implementation of treasury products, adhering to all policy and regulatory requirements
Oversee a compliance monitoring program and evaluate the results, ensuring achievement of a satisfactory rating on all audits, working with business management to resolve issues, and address deficiencies
Complete all required assessments, exercises, training, and affirmations in accordance with Bank Policies and Audit requirements, including Business Continuity Planning
Make decisions and resolve issues for operations of the business relationship team to meet objectives
Interpret and develop policies and procedures to implement compliance and to resolve issues
Collaborate and influence all levels of professionals including experienced managers
Lead team to achieve objectives
Manage allocation of people and financial resources for Business Relationship Support
Mentor and guide talent development of direct reports and assist in hiring talent
Qualification
Required
4+ years of Business Relationship Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
2+ years of leadership experience
Preferred
2+ years of experience leading a team responsible for implementing and/or servicing treasury management services
3+ years of experience supporting complex treasury management products (ex: electronic commerce services, BAI, international wires)
Strong personal leadership skills, including initiative, accountability and the ability to inspire and motivate others
Expert knowledge base and understanding of treasury management tools, products, and services
Curious, proactive, customer-centric mindset with the ability to balance the needs of clients, shareholders, and team members
Ability to be flexible in a fast-paced environment while balancing competing time sensitive priorities
Excellent team player with ability to partner with internal and external partners and across all organizational levels
Excellent verbal, written, and interpersonal communication skills
Strong computer skills, including Excel, MS Work and Power Point
Benefits
Health benefits
401(k) Plan
Paid time off
Disability benefits
Life insurance, critical illness insurance, and accident insurance
Parental leave
Critical caregiving leave
Discounts and savings
Commuter benefits
Tuition reimbursement
Scholarships for dependent children
Adoption reimbursement
Company
Wells Fargo
Wells Fargo & Company is a financial services firm that provides banking, insurance, investments, and mortgage services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-10-06IPO
Leadership Team
Charlie Scharf
CEO
Fernando Rivas
CEO of Corporate & Investment Banking
Recent News
2026-01-18
2026-01-17
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