NCB Management Services, Inc. ยท 1 day ago
Call Center Supervisor
Jacksonville, FL, US
Full-time
Onsite
Mid LevelNCB Management Services, Inc. is seeking a Call Center Supervisor to assist in training and evaluating staff responsible for third party collections. The role involves supervising a team of telephone representatives, ensuring compliance with company standards and federal collection laws, while also managing production goals.
AccountingManagement ConsultingOutsourcing
Responsibilities
Effectively manage and supervise group of 12-18 telephone representatives
Past and current ability to train, coach and develop company training materials
Monitor floor activity and both outbound and inbound calls to assist employees/ customers
The ability to diffuse and take over escalated calls while demonstrating the ability to find amicable resolutions with the customer
The ability to effectively prioritize tasks and responsibilities for both themselves and their collection team
Knowledge and understanding of all Federal, State, Local laws and regulatory requirements in the collection industry
Ensure and monitor that company policies, procedures, quality and compliance are being applied
Ability to effectively communicate expectations, consequences as directed by management
Other duties assigned by management
Qualification
Required
Effectively manage and supervise group of 12-18 telephone representatives
Past and current ability to train, coach and develop company training materials
Monitor floor activity and both outbound and inbound calls to assist employees/ customers
The ability to diffuse and take over escalated calls while demonstrating the ability to find amicable resolutions with the customer
The ability to effectively prioritize tasks and responsibilities for both themselves and their collection team
Knowledge and understanding of all Federal, State, Local laws and regulatory requirements in the collection industry
Ensure and monitor that company policies, procedures, quality and compliance are being applied
Ability to effectively communicate expectations, consequences as directed by management
Effective written and verbal communication skills
Independent problem solving analysis and decision-making skills
Great attention to detail and accuracy
Ability to maintain confidentiality
Proficient knowledge of relevant computer programs such as MS office
Posses a high level of professionalism
Must be punctual and dependable
Previous collections management experience is required
Minimum HS diploma or equivalent
Company
NCB Management Services, Inc.
Founded in 1994, NCB Management Services, Inc.
Founded in 1994
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Ralph Liberio
President & CEO
Brett Silver
Chairman and Co-Founder
Recent News
Company data provided by crunchbase