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Sun-Maid Growers of California · 4 hours ago

Customer Service Representative

Fresno, CA

Full-time

Onsite

Entry Level

$22/hr - $26/hr

2+ years exp

Sun-Maid Growers of California is a world leader in Raisins and dried fruit sales, and they are seeking a Customer Service Representative to manage Ingredient and Export Customers. The role involves overseeing customer transactions, ensuring exceptional service, and collaborating with internal teams to meet customer demands.

AgricultureFood and Beverage

Responsibilities

Primary duty is to manage customer transactions including sales orders, logistics and correspondence

CSR is the primary contact point for day-to-day transactions, both internal & external

Communications with customers, brokers, Sun-Maid Sales, Shipping and others is a daily responsibility

Set up new Customers as needed

Enter and manage customer orders daily

Oversee Customer contracts

Manage Export bookings & customs paperwork

Manage Customer promotions, promotional claims & disputes

Obtain and process credit/deduction documentation from Brokers or Customers

Manage broker activities, including processing payments, adjustments and managing deductions

Ensure pricing on orders is correct and price lists are maintained

Coordinate customer requested returns

Prepare/review Customer Export documents including bank drafts, certs of production, organic certificates and quality documents

Coordinate with Operations for production scheduling of customer specific items to meet demand

Notify supervisors and sales teams of Customer issues and assist in resolution

Request freight pricing, coordinate shipment scheduling and freight payment processing with the Transportation team

Work with Demand Management & Whse Reconciliation to help manage inventory at our forward warehouses

Assist Accounts Receivable with short payments or overdue invoices

Ability to handle one’s own workload while providing back-up to other team members as needed

Support implementation of new business solutions and/or procedures to improve accuracy and efficiency

Perform additional duties, as needed, by the company

Qualification

Customer service experienceMicrosoft ExcelProblem-solving skillsOrganizational abilityCommunication skillsMath skillsAccounting skillsTeam playerPositive attitudeWork ethic

Required

Proficiency in Microsoft Excel, Word and PowerPoint

Strong problem-solving skills, organizational ability, and sound business judgment

Excellent communication skills (written and verbal)

Excellent math skills and accounting skills recommended

Ability to manage multiple tasks simultaneously

Collaborative team player with a positive attitude and strong work ethic

Preferred

Minimum AA degree preferred but not required

Minimum 2 years of customer service experience preferred, ideally in a manufacturing environment

Company

Sun-Maid Growers of California

Founded in 1912, Sun-Maid Growers of California is a farmers’ cooperative of hundreds of grower families with vineyards in California’s Central Valley.

Founded in 1912

Kingsburg, California, USA

501-1000 employees