U.S. Bank · 5 months ago
Equipment Finance Customer Service Representative
Marshall, MN
Full-time
Hybrid
Entry, Mid Level
$20/hr - $20/hr
2+ years expU.S. Bank is committed to helping customers and businesses make better financial decisions. The Equipment Finance Customer Service Representative will assist customers with inquiries related to their equipment lease contracts, providing excellent customer service through various communication channels.
BankingFinancial ServicesInsuranceMortgageWealth Management
Responsibilities
Answering incoming calls and assist customers with questions and concerns related to their equipment lease contract
Process and respond to U.S. Bank customer inquiries utilizing multiple systems to provide information on accounts while answering every call with professionalism
Properly diagnose customer needs and proactively educate about the features and benefit of U.S Bank products and services
Ability to maintain a positive attitude during stressful situations
Demonstrate a genuine customer interest in customers and ask questions to resolve the customers concern while understanding how U.S Bank can help meet their needs
De-escalate situations involving dissatisfied customers, offering patient assistance and support
Guide customers through troubleshooting or navigating the company website
Strive to meet or exceed call center metrics while providing excellent customer service
Ability to research and problem solve on the go
Opportunities for growth and development within the company
Qualification
Required
High School diploma or equivalent
Two to four years of experience in customer service position
Preferred
Basic knowledge of the financial industry
Well-developed Customer Service skills
Strong telephone and interpersonal skills
Good problem solving and negotiation skills
Ability to identify and resolve/escalate problems with minimal guidance
Effective written and verbal communication skills
Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
Ability to plan and prioritize multiple processes effectively with strong attention to detail
Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service
Benefits
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Company
U.S. Bank
At U.S.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$991MKey Investors
U.S. Department of the TreasuryMitsubishi UFJ Financial Group
2023-09-29Post Ipo Debt· $55M
2023-08-03Post Ipo Debt· $936M
1978-01-13IPO
Leadership Team
John C Stern
CFO
Shruti Patel
Executive Vice President & GM, CPO- Business Banking segment
Recent News
2026-01-16
2026-01-16
Company data provided by crunchbase