Globe Life · 2 weeks ago
Supervisor, Customer Retention (Remote)
United States
Full-time
Remote
Mid, Senior Level
3+ years expGlobe Life is committed to empowering its employees and fostering a caring culture. The Customer Retention Supervisor - Back Office will manage reinstatement processes and oversee the Customer Retention Department, ensuring quality and efficiency in operations.
Financial ServicesInsurance
Responsibilities
Routinely monitor and assign tasks received in Back Office
Monitor KPI targets for processing within an acceptable time and accuracy expectation
Ensure audit targets are met and quality feedback is provided
Assisting Agents with escalation and reinstatement questions
Partner with the field to ensure all questions and concerns are handled timely
Complete reporting for all Reinstatement Initiatives
Provide Management with status updates or trends
Assisting in all positions as needed
Review and approve refunds processed by Reinstatement Clerks
Manage a team of clerks with varying skill level
Review/approve/edit timesheets through Kronos
Oversee the overall work product of the group to ensure accuracy
Hire new staff as necessary
Facilitate corrective actions and employee improvement plans as necessary
Responsible for ensuring department goals are met
Qualification
Required
High School Equivalent
Associate degree and/or equivalent work experience
3 years of previous supervisory experience required
Ability to work independently and meet deadlines
Ability to manage remote employees
Requires leadership and people skills
Strong organizational and time management skills
Ability to handle multiple projects at once
Organizational skills and attention to detail
Excellent verbal communication skills and ability to interact professionally with a diverse group
Excellent MS Office skills required (Word, Excel, and Access a plus)
Ability to run basic SQL queries
Reliable and predictable attendance of your assigned shift
Ability to work full time and/or part time based on the position specifications
Preferred
Insurance experience preferred
Benefits
Competitive compensation designed to reflect your expertise and contribution.
Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance.
Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan.
Paid holidays and time off to support a healthy work-life balance.
Parental leave to help our employees welcome their new additions.
Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals.
Company-paid counseling for assistance with mental health, stress management, and work-life balance.
Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career.
Discounted Texas Rangers tickets for a proud visit to Globe Life Field.
Company
Globe Life
Globe Life is an insurance company.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$250M2024-08-15Post Ipo Debt· $250M
2019-08-09IPO
Leadership Team
Frank Svoboda
Executive Vice President and Chief Financial Officer
Recent News
PR Newswire
2025-11-07
2025-10-29
Company data provided by crunchbase